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Hello my name is Adriana,
I own a 2013 Chevy Cruze with the vin # 1G1PC5SBXD719****. I have talked to a representative that gave me the case number 959********.
I am wondering if my case is being looked into, as I have not received a call for the status of my vehicle. The problem I am having is that my car overheated and it wont turn on. It left me on the side of the road. Its having the same problems that Rotolo dealer in Fontana fixed two years ago.
I called Chevy roadside assistance and the towing company they sent, transported my vehicle to the wrong dealer. Somewhere in San Bernardino, Ca. Now that dealer doesnt want to transfer my car to Rotolo, unless I pay for the diagnosis. I was not aware it was in the wrong dealer because I trusted the roadside assistance to take my vehicle to the address I provided them.
The second problem is that the vehicle needs a new engine. The new engine shouldnt have stopped working after two years. This problem is also putting my family in danger, Im pregnant and have two toddlers that shouldnt be at risk in a faulty vehicle. I trusted that I bought a safe car and that has not been the case.
My fiancé is loosing money by not being able to make it to work and that doesnt include all the money in repairs that I have already lost. I had previously bought a 2012 Chevy Cruze and the dealer had done a buyback because it had faulty breaks, which is more money lost including the down payment I gave and all the monthly payments. Now this car I have problems with it too and its already payed off without a single late payment. GM wants to charge me even more for their continued mistakes.
I dont know whether to pursue the lemon law or what other route to take. Its not fair that I put all this money and trust in a company that continues to fail me. It has been two weeks without an update or resolution.
The dealer now wants to charge me storage fees for your delay. If you could give me a call back to (760) 490-****.
Location: Riverside, California