Update by user Jul 02
the key, again (2nd time) locks and won't come out of ignition. I have to wait in the car for at least 10 minutes before the key unlocks. GM's response has been very slow and no solution offered, just requests for more information, which they got when I had to have it repaired the first time in Sept, 2017, which they charged me $250.00 for what is clearly and engineering problem.
Original review posted by user Jun 01
My Chevy Captiva ignition won't turn completely off and the key won't come out. This also results in the running lights remaining on and the radio remaining on. this runs down the battery.
This is a design flaw or a parts problem that GM should have fixed. I had it fixed once and was charged @250.00. That was in Sept of 2017. It is now happening again!
I have contact GM Social Media, again, been have no response after sending in my VIN.
This is a serious problem that puts the owners at risk. I have to sit and wait in the car for 10 or 15 minutes before the ignition lock will release. This my wife's car and and she is an MS patient. I can't let her drive the car until it is fixed!!!!
Product or Service Mentioned: Chevrolet Car Repair.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Full refund.