9/7/17 I took my 2016 Malibu Premier to a local dealership for a shift to park problem. They had to order the part & I returned on 9/9.
I received a phone call that the shifter cable broken upon installation of the new shifter and that the part was unavailable and nowhere to be found. I received another phone call on Monday that they were still unsuccessful. On 9/13 the dealership called and said this part was in route to the dealership and I should have my car by the end of the week. 9/15 another phone call that it wasn't on the way to the dealership.
It was on its way to Detroit and they didn't know when they would get the part or when I would get my car back but suggested that I call back on 9/22 TWO WEEKS LATER!!
In the meantime I am without my car and paying 340$ a month to GMfinancial for a vehicle I do not have or know when/if I will get back. This is completely unacceptable GM and I am not so sorry to say that you have lost a 10 year, 3 vehicles later- customer.
Review about: Chevrolet Car Repair.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.