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New Reviewer

Case # 959********

Hello my name is Adriana, I own a 2013 Chevy Cruze with the vin # 1G1PC5SBXD719****. I have talked to a representative that gave me the case number 959********. I am wondering if my case is being looked into, as I have not received a call for the status of my vehicle. The problem I am having is that my car overheated and it wont turn on. It left me on the side of the road. Its having the same problems that Rotolo dealer in Fontana fixed two years ago. I called Chevy roadside assistance and the towing company they sent, transported my vehicle to the wrong dealer. Somewhere in San Bernardino, Ca. Now that dealer doesnt want to transfer my car to Rotolo, unless I pay for the diagnosis. I was not aware it was in the wrong dealer because I trusted the roadside assistance to take my vehicle to the address I provided them. The second problem is that the vehicle needs a new engine. The new engine shouldnt have stopped working after two years. This problem is also putting my family in danger, Im pregnant and have two toddlers that shouldnt be at risk in a faulty vehicle. I trusted that I bought a safe car and that has not been the case. My fiancé is loosing money by not being able to make it to work and that doesnt include all the money in repairs that I have already lost. I had previously bought a 2012 Chevy Cruze and the dealer had done a buyback because it had faulty breaks, which is more money lost including the down payment I gave and all the monthly payments. Now this car I have problems with it too and its already payed off without a single late payment. GM wants to charge me even more for their continued mistakes. I dont know whether to pursue the lemon law or what other route to take. It has been two weeks without an update or resolution. The dealer now wants to charge me storage fees for your delay. Its not fair that I put all this money and trust in a company that continues to fail me! Thank you, Adriana I
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ID
#1952179 Review #1952179 is a subjective opinion of poster.
Location
Fontana, California
Preferred solution
Full refund

Seatbelt issue

Seatbelt somebody was supposed to call me but never heard anything or nobody left message about the problem
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ID
#1932558 Review #1932558 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

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New Reviewer

2020 HD3500 ISSUES! with 2620 miles

Ladies and Gentlemen, I bought the truck with one main specific reason, to haul a slide in camper. Initially I loved the truck, but as I started to prep the truck to haul my camper, I quickly realized how poorly thought out the engineering of this truck is. In order to...
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1 comment
#1864127

You should've gotten a Toyota Tundra instead.

ID
#1897928 Review #1897928 is a subjective opinion of poster.
Location
Munising, Michigan
Product
Chevrolet Commercial

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New Reviewer

Lack of Customer Service on Behalf of Product bought from Chevrolet

Accessory Front floor mats do not fit properly for a "laser fit" product. Driver side on the left the mat puckers and doesn't fit up against the riser.
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ID
#1835388 Review #1835388 is a subjective opinion of poster.
Location
House Creek, North Carolina
Preferred solution
Let the company propose a solution

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New Reviewer

Beware when purchasing used vehicles

Update by user Mar 07, 2020

DO NOT BUY A USED CHEVY!!!!The first time I contacted Chevy, I was told that it was possible to get the parts at cost and Chevy would work with the dealer about the labor costs.The second Chevy response was that because I did not go to a dealer there was nothing they...

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ID
#1783989 Review #1783989 is a subjective opinion of poster.
Product
2014 Chevrolet Traverse Car
Loss
$5200
Preferred solution
Get the word out to warn others.
New Reviewer

Buy Toyota’s and not poorly made chevys

2009 Yukon 5.3 motor junk after 129000 miles had to put a new motor in it I have a 2008 Malibu front head light bulb needs replaced you have to take the front bumper off to change it 2005 Chevy suburban bulletproof 290000 miles Everything pretty much original on it I...
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ID
#1777484 Review #1777484 is a subjective opinion of poster.
Location
Ellwood City, Pennsylvania
Service
Chevrolet Manager
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Service problems

Since I find out there is a oil leak from bottom of engine. And there is a leak on antifreeze bottle attach with radiator.so I’m going Dealership again tomorrow 22 off January
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ID
#1768638 Review #1768638 is a subjective opinion of poster.
Location
Queens, New York
Pros
  • Dissatisfied
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Loyal chevy customer 50 years. 6 Family members retired from chevy. No Longer if this is not handled

2016 Chevy Trax. The catalytic convertor not even 3 years old goes bad. They do replace it because by state law it is under warranty. While replacing a rotted flex pipe is broken. Why does a 3 year old car have a rotted pipe. Where is this steel from????? Anyway this is not chevy's problem now it is mine. They refuse to replace the pipe they broke putting in converter. So I am suppose to go to a muffler shop and handle MY problem. Customer Service Where.? What are these cars made with?
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ID
#1763593 Review #1763593 is a subjective opinion of poster.
Service
Chevrolet Repair
Reason of review
Poor customer service
Loss
$900
Preferred solution
Deliver product or service ordered
New Reviewer

Displicable service

We are TX Licensed GDN dealers. I went to Young Chevrolet on 9301 ERL Thorton fwy, dallas TX 75228 to cut a key for one of our cars. The customer service office told me that they need the car registration to cut keys, I told him that dealership do not register cars and he should permit me to speak to a supervisor to explain. The supervisor Ray kept me waiting for a long time whilst attending to customers that came after me, I had to call his attention twice, when he came, he was so rude, unfriendly and mannerless. Such officer should not represent Chevrolet atall. I had the title, ID and my dealership license and all dealership documents.
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ID
#1728312 Review #1728312 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
Preferred solution
rules on cutting key for dealerships

Stay away from Midway Chevrolet

1) Called my service adviser (Robert) on 11/14 at 8 AM to set an appt. Got voicemail and left a detailed message. NO CALL BACK. 2) On 11/19 at 7:30 I called the main switchboard and requested to speak to a supervisor. Left a message with the operator but she did not relay the bosses name so I do not know who was supposed to call me back. Doesn't matter cause nobody did. 3) Called the switchboard at 9:30 this morning 11/15. Told her that I would be filing a complaint with GM corporate if nobody calls me back. NOBODY DID.
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ID
#1716179 Review #1716179 is a subjective opinion of poster.
Location
Glendale, Arizona
Service
Chevrolet Customer Care
Reason of review
Poor customer service

2016 Chevy Malibu

My 2016 Chevy Malibu has 93,000 miles on it. No issues until this day. Last week I was driving it in a neighborhood about 40 miles from my home. When I got to the neighborhood I had to apply my brakes. The breaks were locked at top of the pedal. I was unable to stop. Scared the *** out of me! Dropped the people off. Drove 3 blocks to a 7 11, scared to drive any further. Parked and the car died and would not start. Waiting 3 hours for the tow truck, finally got the CHEVY MALIBU and myself home a 5am. Had a mobile mechanic run a diagnostic on it. Multiple issues came up. Everything from multiple breaks issues and even more engine issues. Tried several tricks to remove what seemed to be air in the break lines. No chance. Had to towed to a Chevy dealership near by. Break tech ran a diagnostic, said not breaks it’s an engine issue. Engine tech says it “maybe” timing or cam shaft. $2500 on a maybe, best they can tell from the diagnostic. From all the reviews I have read about this very same issue and the guessing game at owners expense. None of these have fixed the issues. While reading the reviews, I read 3 people have died from this very same issue. In addition GM has remove any and all warranty on this vehicle above the 36,000 miles. GM will not take any responsibility for the CHEVY MALIBU death trap which they are fully aware of. No recall, No repair support for the dealership that now is involved with this worthless product. My question for GM IS HOW MANY PEOPLE HAVE TO DIE BEFORE THEY WILL DO ANYTHING ABOUT IT? I say to the CEO OF GM. I want one of your family members to have my car as there daily drive. But wait the engine will not even turn over. Nothing but a paperweight now. To all head honchos at GM I have large car parts the need to be placed were the sun don’t shine. TAKE RESPONSIBILITY FOR YOUR PRODUCT!!! I will inform every website, social media and any forum possible about your products and your complete lack of ethics.
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1 comment
#1776934

Time to get yourself a good used, or new, Honda or Toyota:)

ID
#1541384 Review #1541384 is a subjective opinion of poster.
New Reviewer

SHOULD BE A RECALL!

Good day! I have a 2016 Chevy Malibu and my daughter has a 2017 same model. Within the first 2 months of purchase I find it really strange that both of us have had to have the gas pedal replaced due to a sensor malfunction (Purchased cars at different dealers one under warranty one not). Surprised that the one NOT under warranty has the same exact issue one year later! Go figure! I have always purchased Dodges but decided to give Chevy a try-what a huge mistake ESPECIALLY since seeing the number of individuals with the same issue and Chevy is NOT offering recalls! #SHAMEONCHEVY!
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ID
#1534412 Review #1534412 is a subjective opinion of poster.
Location
Brainerd, Minnesota
Product
Chevrolet Car
Reason of review
DEFECTIVE
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Extremely poor service of Chevrolet in the Philippines

One dealer (Shaw Boulevard, Ortigas) forgot to replace the transmission oil during annual maintenance. When the transmission broke down, it took the other dealer (Chevrolet Makati) 5 days to establish the problem and inform us that it takes one month (!) before spare parts can be delivered from Korea. A loaner car was promised daily but never delivered. Solution: Never buy Chevy in the Philippines.
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ID
#1493443 Review #1493443 is a subjective opinion of poster.
Service
Chevrolet Car Repair
Cons
  • Service staff are lying in your face
Reason of review
Poor customer service
New Reviewer

Equinox engines are junk

Our 2012 equinox has been serviced on a regular basis and had 40000 miles when the timing chain broke.$1800.00 later I called Chevrolet Customer service and attempted to present my story to a rep whom I could barely understand.She seemed to have little time for me and my problem.She denied any help.Ihave resolved not to buy any more Chevrolet products which is unfortunate since both of our fathers retired from GM.
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ID
#1474770 Review #1474770 is a subjective opinion of poster.
Location
Madison, Wisconsin
Product
2012 Chevrolet Equinox Car
Cons
  • Customer nonservice
  • Poor customer satisfaction
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution
New Reviewer

NEVER AGAIN

I called them because their dealership lied and sold me a warranty on my brand new car that they said was for 120k miles, but was only ever for 100k. Now that I hit 100k with perfect dealership maintenance on the car I have an oil leak and a coolant leak. I asked them if they would be able to provide financial assistance for my $2,000.00 repair since I am a loyal customer and they said no. I will be getting rid of the Cruze and I have learned from my mistakes. Thank you for showing me how much GM cares about their customer. NOT.
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ID
#1458521 Review #1458521 is a subjective opinion of poster.
Service
Chevrolet Customer Care
Cons
  • False advertising
  • Craftsmanship
  • Customer service
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution