Donie Bhm

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Verified Reviewer
| map-marker Tarpon Springs, Florida

Oil consumption

We were notified via mail about the Chevrolet oil consumption problem. We started documenting the consumption and after several quarts of oil and a couple months brought our dealership the documentation. The dealership would not accept our documentation and started their own. After a few months it was obvious our Equinox was drinking oil. The dealership replaced the rings. They could not replace additional parts unless the consumption continued. After 6 weeks during a 2 hr road trip I stopped for gas and received a engine warning light. The engine was running hot and disabled the AC. In Florida, a 2 hr drive without AC is VERY hot! We checked the oil and there was NO oil on the stick. Fortunately we were able to purchase oil a block away. It took 3 quarts. We brought the car in the following day for an oil change and notified them of our situation. Although they changed the oil, they stated that since we added oil ourselves the documentation process was voided and had to restart documentation from the beginning. Apparently GM would support the engine repairs IF we had taken the chance and driven home without adding oil and possibly burning up the engine. GM is being very unreasonable regarding gathering the information to support their expense of our engine repairs. If we were in a position to purchase another vehicle we would. JMV - Tarpon Springs
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Cons:
  • Poor quality
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sugar Land, Texas

Classic Chevrolet Houston Texas Southwest Freeway Location Service Department

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My 2007 Equinox was sent here for repairs after we began having leaks around the windows. We began by replacing rubber stripping on the inside of the doors. Returned to the dealer and was told the leak was coming from the sunroof. Although the Roof was not wet or damp the Dealer said water was backing up from the roof wells and leaking in the back seat. We said okay repair it, paid $200 plus for that repair. Next rain, carpet is wet and soaked and we return again. Once again dealer says it is repaired and replaced carpet and pad. Spent $900 plus for the "repair". Picked up the car again carpet is damp and car smells funny, wrote on invoice what we found upon delivery. Another rainy night and now we have a pool in the back floor. Arrive at dealer and tell them fix it and dont return until it is repaired and we wanted a new carpet at no charge, 21 days later they say fixed, we asked if the carpet was replaced they said no only cleaned. When it was returned we explained new carpet had to be installed because it was their fault for the leak. Total repair bill is pushing $2200 and still dont have my car. We involved Chevy Corporate and spoke with "the supervisor" Hattie at GM HQ. Rude, arrogant and as she put it, she had turned the issue over to the Regional people and since her time was valuable had to terminate the call. She never listened, continually interrupted, talked over us and quite frankly really didn't give a fried banana about our issue. Over the years, I have owned a '69 Chevy Impala, a 75 GMC Gentleman Jim pickup, a 76 Camaro, a 94 GMC pickup a 98 Blazer and 02 Astro Van and now an 07 Equinox. The repairs at the same dealership for the van's A/C was over $1500.00 and still does not work. It was delivered without all the screws being replaced on the vans dashboard. After this fiasco I am going to buy a KIA. They have 100000 bumper protection and no charge oil changes for the life of the vehicle. NEVER, NEVER take a repair to any Classic Dealership anywhere. They will repair what wasn't broken, charge more than they estimated and end up NEVER repairing what you paid for. We thought with a new service manager after Jim, the problems were gone, but I have been proven wrong once again by this dealership. Hope you find this helpful.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Wayne, Pennsylvania

Chevrolet Car Review

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I brought my car to the dealer because it won't start over two weeks ago and have been getting the run around by the service department how do I proceed
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Reason of review:
Poor customer service
Anonymous
map-marker Des Moines, Iowa

2015 Chevrolet Equinox Review

2015 equinox, sold as 18 inch chrome clad alumimum wheels. What i got was 18 inch chromed plastic clad to aluminum wheels. $650.00 to purchase one wheel, does not include mounting. So if you upgrade and pay more, Chevy is kind enough to sell you outrageously priced plastic garbage for the wheels on your car.
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Anonymous
map-marker Sugar Land, Texas

Followup on 2007 Equinox in Houston/Sugar Land Texas

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I recently posted a comment/issue about a Chevy Equinox and Courtesy Chevrolet. The issues are not about our service advisor Harry Beringer, but about the mechanics who work there. Our relationship with Harry is outstanding, he has helped us with every issue and in my opinion has gone above and beyond. The complaints have ALWAYS been about the "GM Certified Mechanics" who have performed service on our vehicles. What I was most appalled about was the fact that the mechanics would just clean a soaked carpet and not replace it as agreed upon. We also spoke to the Service Manager who said NO Problem we will get it done. When we returned to pick it up it the carpet was "cleaned and you wont be able to tell the difference". Not the answer we expected and certainly NOT good business. Harry has ordered NEW Carpet and promised to have it corrected. My frustration is, as I mentioned, not with my Service Advisor, but with could be best explained as clueless mechanics. We involved GM Corporate who we felt could shine some expertise to assist the Service Department in repairing our vehicle. I should have take it to a local shade tree mechanic who would have had it done quicker, cheaper and completed. In conclusion, I am asking to have the repairs made right.
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Reason of review:
Pricing issue
Anonymous
map-marker Chicago, Illinois

Poor quality in Impala

Hello, I am extremely dissatisfied with the 2009 Chevy Impala that I purchased in February 2011. I've had to dump thousands of dollars into repair of this car from the year I purchased it until now. The sensors keep failing, I had to replace all the actuators in the dash board, my wheel barrings gave out etc. I am highly disappointed with my purchase and will not recommend or purchase another GM model vehicle. They are absolute pieces of ***. I will never purchase another and I would appreciate someone from GM to contact me to discuss. Sincerly, a extremely dissatisfied customer
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Reason of review:
Bad quality
Anonymous
map-marker Taylorville, Illinois

Paint/Locks & buring oil

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I have a 2008 Chevrolet Silverado with 69,000 and my truck has always been parked inside. My paint on both rear quarter panels is rusting. My locks won't unlock or lock and now it is burning oil. My wife's 2008 Tahoe has had the locking mechanisms fixed on 3 separate occasions. I took the truck into a dealership and they told me to go to an autobody shop and get an estimate on the paint. When I got there the owner of the body shop told me that he has repainted a lot of Chevy's with the same issues. He said that it can me repainted, BUT will rust again in a few years, because of the metal that Chevy used on the them is not treated and it will just do the same thing. He said the only way to fix it is to cut out the bad metal, replace it with treated metal and prime and paint it and that is Very expensive and General Motors will not cover it. When I contacted GM they want me to set up a payment assistance plan to fix the thousands of dollars of *** engineering that they sell for $45,000+ . They obviously will not stand behind their products. We will NEVER buy a Chevy product again & I have driven a Chevy all my life!!
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Cons:
  • Over priced
  • Poor quality
Reason of review:
Bad quality
Anonymous
map-marker Centerville, South Carolina

Chevrolet Car Review

I wouldike to complain about my 2006 Chevy impala. The transmission is slipping and the car is jumping. My son drove it to college this weekend and now I got yo replace a transmission. Really pissed off. I have read all of the complaints about these cars. Please help me. 864-933-****
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Reason of review:
Bad quality
Anonymous
map-marker Warrenton, Virginia

Chevrolet - Truck Review from Warrenton, Virginia

Traded in a 2002 **** diesel truck for a leased 2015 Silverado. I wanted a 8 cylinder or diesel and was told the 6 cylinder is a strong engine and would meet my towing needs. It can not tow my motorcycle on a open trailer 1000 pounds. It is junk and I am a fool for believing them. I have spoken to Chevrolet corporate twice. They will make there engineers aware of this issue. Will do nothing for me which I new that before I filed the complaint. I am seriously considering to stop payments and let them come get it. Get it out of my driveway and take a credit rating hit along with lost deposit.
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Reason of review:
Bad quality
Anonymous
map-marker Washington, District Of Columbia

POOR CUSTOMER SERVICE, INCOMPETENT SALES ASSOCIATES, DISHONESTY AND DISCRIMINATION

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Chevrolet - POOR CUSTOMER SERVICE, INCOMPETENT SALES ASSOCIATES, DISHONESTY AND DISCRIMINATION

Good morning

On Friday, December 26, 2014 my mother, Angela White and I, Sigourney White entered Ourisman Chevrolet Dealership located at 4400 Branch Avenue, Marlow Heights, Maryland approximately 9:40 a.m. To begin with, John was seated at his desk at the front entrance of the store fumbling with his cell phone and he briefly looked at us both and failed to greet us as guest, I stood there in disbelief thinking to ourselves that we must be invisible. We then walked around the facility seeking for assistance and spoke with a young lady in passing after she had heard us asking for assistant and she had introduced us to Ms. Stephanie, Sales Associates. I informed the young lady that John had ignored us and that I was offended with his poor customer service skills.

In addition, we engaged in conversation with Stephanie expressing our interest in a Camaro 2015. I, Sigourney test drove two vehicles (white and rock red) and I selected to purchase the Red Rock Camaro. We began the application process by exchanging information etcetera started the negotiation process with Navy Federal Credit Union. Stephanie was experience computer problems and it appeared that she was not computer savvy because we had to instruct her on how to upload and download documents. Not to mention I feel that Ms. Stephanie was not properly trained because she misplaced our documentation and actually did not know what she was doing at all.

Secondly, we were going back and forth crunching numbers for a suitable car payment that would be beneficial to me and Navy Federal Credit standards. Navy Federal Credit made an offer and told me I could pick-up the check to pay-off the trade-in vehicle which was a 2014 black Camaro. Stephanie indicated that the dealer appraisal was set at $11,500.00 dollars. There were other factors but we eventually arrive to a final deal and was about to leave to pick-up the check. Ms. Stephanie went to see Joe, Sales Manager for final approval and he had indicated to her that the Red Rock Camaro had been sold. We were livid as to how could you sell a vehicle while we sitting there and tell us that WE had to buy the white Camaro. Who does this? You do not tell a customer what they have to do! Ms. Stephanie and the Joe claimed that we said we did not want the Red Rock Camaro and they had sold it to a customer who paid with cash. My money is as good as the next customer whether its credit or cash!

Henceforth, I request Joe, Sales Manager to locate another Red Rock Camaro from another store and was told that it would have to be special ordered which would take approximately six (6) to eight (8) weeks. This was absurd and I stated to him that he was dishonest! Consequently, I requested that Joe show me the system’s inventory where it indicates that were no more Red Rock Camaro in stock. Joe refused and I stated there is no transparency here at this store and we had decided to vacate the premises because we were upset and was refused to be service any longer. Your staff began recording me and my mother while exiting the premise with complete humiliation and embarrassed causing emotional and mental distress. In short, it is hopeful that your employees do not share our experience on the social media because I am most certain that it is against company policies as well as poor customer service!

Besides, the next day we decided to visit the Bowie location and received the Red Rock Camaro and in deed the staff at the Bowie were professional and understanding by going the extra mile to satisfy its customer by going to another store to pick-up the vehicle in questioned. Now that’s quality service. I guess only from the Bowie location.

Dissatisfied customer,

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Pros:
  • Dissatisfied
Cons:
  • No i did not
Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

2014 Chevrolet Silverado, Lots of Issues

This is the letter that I wrote GM, I have yet to receive a response. Good Morning, GM Priority Care. Regarding my 2014 Chevrolet Silverado, which was purchased from Silver Star Chevrolet located in Thousand Oaks, CA last March of 2014. Since purchasing this vehicle I have experienced many issues, some of which still exist despite Silver Star’s attempt to identify and repair. As I explained when we spoke, the truck was lifted by Silver Star Chevrolet using Four Wheel Parts in Thousand Oaks, and is now warranted through DSI (Dealer Services International) replacing the original factory warranty. This replacement warranty was not fully explained when purchasing the truck, but through attempting to gain resolution of warranty issues has become very clear. In fact, we were told that the lift was warranted by DSI, but the GM warranty would remain in place. What was not made clear was that the lift VOIDED the GM Warranty for the Power train and all other suspension related component portions of the warranty. Time and time again I have brought my truck back to Silver Star to try and resolve some of the outstanding issues. However, each time I am told that the issues are being caused by aftermarket parts which have been installed on the truck and that I should deal with 4 Wheel Parts to get it fixed or that they could not recreate the issue. In my last visit I recreated the issues while leaving their lot – but they refused to ride with me – Stating "They only look for diagnostic trouble codes, and since none appeared they assumed the vehicle was fine". After becoming fed up with Silver Star and their business practices I choose to take my truck to Keyes Chevrolet who were extremely customer oriented and I truly believe that they had a desire to fix my truck however they were not able to recreate every issue and codes weren’t being thrown to tell them where to look. They did in fact ride in the vehicle, and observed the issues, but without finding any diagnostic code could not resolve the issues either. Below is a list of the issues. So in regards to the issues I have experienced with my truck since the time of purchase. When I purchased the truck the installed tire calibrator would not allow the truck to shift under full acceleration. This has been fixed. From time to time I have experienced unintended acceleration. Fortunately I’m quick on the peddle and have been able to break each time. Since I have purchased the truck I have experienced a vibration in the rear differential under half to full acceleration. It feels like the entire rear differential is going to break off from under the truck. This is sporadic. Recently the motor has begun to shake as if it has a misfire or a broken mount somewhere. At times the vibrations are minimal and or even appear to be no existent however at other times the truck will shake so bad that its as if I have a vibrator under my seat. The blower motor on the air conditioning system acts up from time to time and will not blow at full blast. Silver Star claims that they performed a recall on this and that it should be fixed. In addition to that issued I have experienced issues with the temperature sensors in the system. From time to time the air conditioner has read out at 70 degrees while the system is blowing much closer to 85 degrees. Keyes claimed that there was a recall on this as well how I have experienced this since they have performed the recall. Since the purchase of the truck the traction control and ABS systems have been a constant annoyance going off all of the time. However I believe that Keyes has fixed this for good. : ) I believe that the motor in my seat is going out, on several occasions I have been able to adjust my seat down however it has either refused to come back up or moved extremely slowly. On one occasion my screen in my truck green screened and afterwards my camera was very blurry for about a week and from time to time I still experience sporadic blurriness. On one occasion I parked my truck and locked my steering wheel in place. When I returned to my truck and tried to unlock my steering wheel by applying slight pressure and turning my key the entire steering column turned 90 degrees! On many occasions my stereos volume jumps around. For example I will be listening to a song and turn the volume up to max however I only get half volume. And a few songs later the system starts working properly again and ill get full volume. It could be a bad amplifier. In conclusion this is my first Chevrolet Silverado and my second Chevrolet all together. Before purchasing my truck I owned a 2012 Chevrolet Camaro SS which I loved and had zero issues with. My experience with my Chevrolet Silverado has been miserable at best. I have told anyone and everyone that would lend ear of my experience with this truck and what to expect from Silver Star. At this point without intervention from GM I intended to peruse a lemon law attorney given that my truck has so many issues that are unresolved. My hope is that you can help to resolve these issues without intervention from any outside source. I hope that Chevrolet can redeem themselves in regards to the opinions I express to others about Chevrolet as a company.
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Reason of review:
Warranty issue
Anonymous
map-marker Germantown, Maryland

Programing a pickup to malfunction

In March of 2010 I purchased a used 2007 Chevrolet pickup with 108,000 miles primarily because the engine had been replaced at 101,000 miles. With 64,000 miles on the engine (4.8 L) the check engine light sporatically came on. The running and fuel mileage never changed so I ignored it. After a few weeks the service stabilitrax light would sporatically come on. When this happened my pickup would shift extremely hard from low to second gear. I was afraid I had a transmission problem and took it to a GM garage. It was determined there was a misfire on the #6 cylinder. The spark plug, plug wire and injector were all good. The cylinder compression on #6 was sligltly less than the other cylinders but "well within limitations". This misfire disappeared at 1500 rpm's. The valve compression was checked. Again, #6 was less than the other but "well within limitations". The head was pulled. It was determined that the valves in #6 were bad, the valves in #4 were going bad, the lifters were bad and the camshaft was bad. This all on an engine that tested "well within limitations". $2901.76 later all warning lights are off and my truck does not shift hard. The shop foreman and a GM service advisor from another dealership told me there was nothing wrong with my stabilitrax or transmission, that my vehicle was programmed to do this to get my attention so I would have the misfire corrected, a misfire that could not be determined without pulling a head, a misfire that disappeared at 1500 rpm's. My pickup was programmed to malfunction (shift hard from low to second) to scare me into believing I had a serious transmission problem so the GM shop could do an expensive repair. It should be my decision to decide to have any and all repairs done, not be scared into it. This pickup was programmed to malfunction for the sole purpose of generation revenue for the GM repair garage. I have contacted GM and have spoken with several customer representatives. None would comment on this malfunction program. The Better Business Bureau has contacted them with no results either. If this problem can reach the right people, something can be done. It is not right to take advantage of GM customers.
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Loss:
$2901
Cons:
  • I only received lip service
Reason of review:
Programming a vehicle to malvunction

Preferred solution: Let the company propose a solution

1 comment
Guest

Thank the EPA for that, not GM!

Anonymous

2009 Chevrolet Impala: Failed transmission at 80k miles

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Right after the purchase in 2010, the car had a minor brief vibration which correlated with the converter locking up. The dealer was unable to pinpoint the issue. In early 2015, the vibration became more noticeable. Took it to the dealer, and the service manager noticed the vibration. The transmission tech was unable to reproduce it, but decided to pull the pan: it was full of metal. The transmission was replaced. Cost $3700. As a former master mechanic, I know that a transmission should easily last the life of a car. The trans clearly had a defect, and was slowly disintegrating. I spoke with customer service, who had nothing to offer. After owning 7 Chevrolets in a row, I will never again purchase another.
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Pros:
  • Dissatisfied
Cons:
  • Poorly made
Reason of review:
Bad quality
Anonymous
map-marker New Ulm, Minnesota

Ordered a new E85 Tahoe but got a E10

My boyfriend and I ordered a new E85 Tahoe. The reason why we purchased a E85 is because we are farmers and have shares in an ethanol plant. When we received it we thought we had a E85 and our sales person apologized that it didn't have ethanol in the tank because he knew that is what we ordered. To make a long story short, they stopped making E85 Tahoe, but never got back to us on the change nor did they ask us if it was OK if they gave us a E10. We complained to corporate and they basically told us we are screwed. I find it BS that a company to change our order and not communicate with us. Since when do they get to decide for us how to spend about $70,000. Isn't it funny how the tax payers had to bail their *** out, you would think satisfying the customer would be a main priority.
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Loss:
$5000
Reason of review:
Order processing issue
Anonymous
map-marker Metairie, Louisiana

2015 Chevrolet Camaro Review from Metairie, Louisiana

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I purchased a 2015 Chevrolet Camaro on April 15, 2015 at Best Chevrolet in Kenner, LA. I drove off the lot at 9pm. The next day as I'm driving it to work, I notice the sunroof will NOT open and the passenger side mirror is cracked in the middle. I contacted my salesperson, without a return call. Later I was contacted by another sales person (not mine) and I told him of the issues. I was told I could bring it in (next day) and scheduled the appointment. Upon arrival and later 2 hour wait---I exclaimed I had to get to work. I was later rushed to Service, asked for id, credit card and insurance card. Long story short, now I'm WITHOUT my new car, parts ordered and will be inconvenienced AGAIN to have problems resolved and car will be in Service after 24 hours of having it in my possession!! I'm extremely unhappy, dealership was non-chalant and acted as though it's NO BIG DEAL. As a General Manager of a well known consumer electronics store, I pride myself on great customer service! This is frankly unacceptable. I will certainly be using social media on FB, Twitter, etc to tell everyone I know and beyond of this experience with this dealership and Chevrolet. What will it take to be treated courteously after spending $40.0 on a major purchase? Should have kept my Cadillac, but it's a GM product, too. Perhaps I'll rethink this entire purchase and future purchases. Did I mention my husband drives a GM Sierra truck? Should have gone Audi or Infinity...
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Reason of review:
Bad quality
2 comments
Guest

You probably really flip burgers at Burger King princess!!! By the way how do you buy such upscale cars on welfare sweetie???

Guest

Yes, you should have gone Audi or Infinity you whiny penile receptacle. Did you expect the dealer to maintain parts for every car they service? Your car needs repair, it needs parts, you need a reality check.....you're not as big a deal as you think you are.

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