New Reviewer

Duvall Chevrolet Did $1,890 Repair Versus $280 Repair

Duvall Chevrolet in Clayton, Georgia diagnosed replacement of a diesel pump for a non starting Suburban at a cost of over $1,800 after telling the service manager my glow plug light was not working.. Within days the truck failed to start again and my mechanic back home discovered only the glow plug fuse and relay needed replacements ($280). The old pump was tested and found to be within operating limits and never really required replacement. I told the Duvall Chevrolet Dealer and GM Consumer Affairs (Complaint 71-6** 707 445) of the perceived gouging and they decided not to refund or address the matter further. This GM Dealer just confirmed why I'm not buying anymore GM cars or trucks.
View full review
ID
#137570 Review #137570 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Chevrolet Repair

No return calls - they turned away business!

I was very interested in a Corvette I saw on the website. I sent an email as indicated, asking for more information about the car. The website said I should receive a phone call within 60 minutes! No call came - for a whole week. I sent another email - I REALLY wanted this car! Again, no return call . . . EVER! Three weeks later, I was asked to complete an online survey about my experience with Carmax. I told them it was AWFUL! I thought I might get a phone call now apologizing for their lousy service and an offer to make it up to me - but NooOOO! Now I cringe when I hear commercials about them! If only people knew!!!
View full review
ID
#137418 Review #137418 is a subjective opinion of poster.
Location
San Diego, California
Product
Chevrolet Car
New Reviewer

Jet chevrolet,lousy customer service

We recently bought a 2006 Pontiac g6 from jet Chev in federal way,WA. when we bought the car there were a few little things that that needed attention and they promised us they would be taken care of(a handshake),went to dealership and everything changed,they said unless it was in writing they weren't going to do anything(I've been able to talk two people out of buying vehicles from these rip-offs,one person was buying two trucks,the other a vette,$170,000 to save $200.00...smart move)and I've just begun!
View full review
ID
#137214 Review #137214 is a subjective opinion of poster.
Location
Renton, Washington
Loss
$200
New Reviewer

Vista Chevorlet Car Dealer LV

I was in the Vegas area and since they have many car dealerships around thought I would look. I found a great car and was pretty excited. My first car. This was overshadowed by the fact that once I left I realized that my contract was for $1000.00 more than it was to be. I had a blow out on the freeway. The GM said he would reimburse and then allowed $50 (for a tire!) when I paid $200.00 for a tire exactly like the other four. Who the *** wants a cheap tire on their car? I later found out a area underneath was bent and needed to be fixed because my new tire started to show a gouge! NV charged me taxes when I was told I could pay my taxes back home in South Dakota. All of this cost me more than $2000.00 out of my pocket. I talked to the GM and all he did was make light of it all. Everyone tells me I am a nice guy, too nice. Well I am on here to tell you don't go to them. They will try their best until the contract is signed and make sure you read it through! Horrible!!Don't Go to Vista
View full review
1 comment
#59273

ever been scamed by a car dealer? want your story to be heard by many?

contact me and you might be on our radio show telling thousands what has happend to you. stickbogart@***.com

ID
#136828 Review #136828 is a subjective opinion of poster.
Location
Henderson, Nevada
New Reviewer

Woodfield Chevy left me stranded

While getting my vehicle repaired Eric at Woodfield Chevy service failed to give a time for vehicle rental, said take your time & when I arrived it was too late. He said he told me 6pm (even though he did not) & said that Enterprise rental had already closed. Later speaking with the manager I was insistant that I needed a car to get to work the next day, but wasn't rude. The manager questioned how far I drove to work, said I can't give you a car & walked away. I felt so vulnerable with no means of defense. 2008
View full review
ID
#134899 Review #134899 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Product
Chevrolet Car

My chevy equinox has been to the dealer over & over more money out the door

my chevy equinox has been to the deal over & over for shutting down they had it this week & install a new main computer. on the way home it shut down again back to the dealer again how much more of my money do you need today i payed 226.00. the sale man gave me a line of bull *** before i took my cay he said at 50.000 miles the injectors need to be removed from the engine to be cleaned (bull ***) & he also said the ign. switch needs to be changed because the keys have a little wear it is a 05 chevy hello i have 3 kids and a wife that need this car and i had 2 buy a other car to use till someone can fix my chevy or i burn it to the *** ground. i have been fair now it is out of control. what is next more money to chevy .p.s i pay 508.month for this junk thanks
View full review
2 comments
#113411

i know on the older models the engine was made in china. does that tell you anything?

#32619

Is it eligible for the lemon law? Three fixes for the same problem with a certain amount of miles on it qualifies I think. Don't quote me on the tho...

View more comments (1)
ID
#134318 Review #134318 is a subjective opinion of poster.
Location
Honesdale, Pennsylvania
Product
Chevrolet Car

2004 Chevy Silverado 2500HD hub bearings go out every 36000 miles

I purchased my 2004 Silverado Duramax Diesel 2500HD brand new. I took it in to dealer at 35,500 miles for inspection, they found nothing with hub bearings "yeah right". By 39,000 miles the right hub bearing was making noise and was shot. I replaced it. I replaced the left side at 45,000 miles. Replaced the right side AGAIN at 72,000 miles. I'm at 77,000 miles, the left side is making noise and needs to be replaced. This is ridiculous! I have friends and family that have replaced hub bearings on their Chevy trucks. Help !!!
View full review
2 comments
#55960

The technician who is installing the bearings are getting the CVC shaft nuts too tight. This causes premature wear.

Could have been over tightened from the factory. Also, make sure you are getting American made replacement bearings, not China made. This is huge.

GM HD front ends are extremely durable. Something isnt right here.

#630960
@PissedConsumer55960

Yo mama is right they are getting them to tight. i own a 06 silverado with 145,000 and my dad has an 04 with 175,000 no porblems with either one.

View more comments (1)
ID
#133721 Review #133721 is a subjective opinion of poster.
Location
Los Angeles, California

Americredit and the Genric Auto Finance contract

Americredit knows that the generic contract you sign at the dealer is full of holes and confusing. I had a rep tell me this, and that they are looking into the matter so that consumers understand what happens when payments are late. People run into financials issues at some point, and making that huge payment has to be put on the back burner at least once. Understand that a "simple-interest" loan is only good if you pay ahead of time or on time. When you are late, you run up more interest on a daily basis, plus late fees that have interest added on as well. When you finally make that payment (whether the full amount of not), a certain portion is put towards the principal, the interest and the late fees. Americredit does not explain this, and if you don't ask or something in writing (although it may be on their website), you get this impression that they are ripping you off. They are legit, but they are shady at best, and I think a lot of their employees are probably people who couldn't get a job at Wal-mart.
View full review
ID
#130812 Review #130812 is a subjective opinion of poster.
Location
Essington, Pennsylvania

No help from bill seidle of Davie FL

Because everybody's time is valuable I made an appointment to have my car serviced at Bill Seidle of Davie FL, the appointment was for 2:00 PM on 07-15-08. The tag number assigned to my car was 0622 The service man that took my information and car for the 27 point inspection, was not only very rude but bad dressed for a customer service of a renown dealer, he took my car in for the inspection at 2:00 PM, I asked him how long it would take and he said a few minutes to an hour to let me know what repairs the car needed, 2 hours later after taking the car in, nothing had been done to the car, nobody had even look at it, then I told him that the reason I had made the appointment was because I did not want to waste the whole afternoon, he raised his voice and told me that he only had 4 mechanics to work on cars, I asked him again " then why make an appointment ?" he trowed his arm up in the air, at that point I asked for the car back and again he trowed his arms up in the air missing my face by a couple inches, then he came speeding out of the garage so irate that I was afraid he would crash the car, likely it did not happen and I was able to escape out there in time, I would not recomend anybody to go there if you can help it. there were other customer that I talked to in the waiting room and an old man told me that he was there since noon time and at 4:00 PM the car was not ready, all they did was change some brackets in some hoses and charged him $155. This dealer must not be making any money from their service department. Please anyone, send this review to the highest executive in bill seidle corporation so that they stop losing money in that service department, my car has 99000 miles and has an extended warranty that would had paid for the repairs, probably a few thousand dollar worth
View full review
ID
#127608 Review #127608 is a subjective opinion of poster.
Location
Miami, Florida
Product
Chevrolet Car
New Reviewer

Dealership knows theirs a problem, but cant find it.

My 2008 chevy silverado 4x4 has a loud knocking sound when making left hand turns and can be felt from the floor board driver side. the sound comes from the left side front break. The dealer heard the sound and replaced the steering column which of course was not the problem. they tell me they can still here it but have no clue what to look for. I paid $34-k for a new truck that makes knocking sounds that cant be traced but are their. I feel chevy owes me a new truck, it only has 5-k miles on it and I'am a loyal chevy customer that pays in cash.( Help Me).
View full review
2 comments
#1041940

driveline problems

#28006

I'm sorry to hear of your toubles. If you bought this truck new (sounds like you did) you might be eligble for the lemon law.

Your dealership really should want to help you with this, after all, you're going to be buying a new truck!

Read up on your states lemon law. Find out exactly what you must do to qualify.

(Usually it's the same problem 3 times in 30 days not fixed) Contact the dealer and if they put up a wall, contact a lawyer. Good luck!

View more comments (1)
ID
#126634 Review #126634 is a subjective opinion of poster.
Location
Lakewood, Ohio
Loss
$34
New Reviewer

No help with Lemon Chevy Cobalt Under Warranty

I bought the car new from dealer. I also paid for the extended 100,000 warranty. At the moment - 20K miles are on it. After a few months the "E" brake light (in the dash) came on and wouldn't go off. Dealership couldn't duplicate and that has happened lately. Now for the last 4-5 months it doesn't always start. It just clicks and the radio and all that comes on so I knew it wasn't my battery. I called my fiance at work and he told me to jiggle the shifter (automatic tranny) - I did this and tried it - again and again - after a few minutes it started. This goes on to happen on and off sporadically - I call the dealership - describe the problem and they suggest I take it in. I do and they can't replicate the problem and refuse to look into it any further. I did a little research and discovered this is a common problem several cobalt owners are experiencing - and meeting the same brick wall I am when they attempt to resolve it. I want Chevy to recall the cobalts for what I think is the Neutral Safety Switch inside the shifter - the car doesn't sense that it is in Park and will not start. Obviously it will cost the dealer $$$ to fix the car and I feel they are not holding up their end of the bargain - I am paying for the car, the routine maintenance and insurance and I am paying for the extended warranty. Fix my car GM!!!!
View full review
3 comments
#28201

As far as the reply from Mike, dealers are paid for less hours for warranty repairs than the time the repairs usually take to complete, and often at a reduced hourly rate, service contracts pay the same hours and rate as a customer would pay.

#28199

your car probably needs a new shifter assembly and ignition lock cylinder. what might be happening is the sensor in the lock cylinder isn't recognizing the key, and maybe the shifter cable isn't positioning the shift interlock correctly.

#22142

Dealers actually make some money on warranty repairs (and sometimes even more with extended warranty companies), so cost really isn't an issue for them. The only problem is GM requires complaints to be replicated, which isn't always easy.

The best thing you can do is try to maybe keep notes about the conditions when it occurs, like after the car was running for a while and turned of, or after sitting over night, even something like temperature.

And if Heart Chevrolet really seems like they don't care, take it to a different Chevy dealership, you would be amazed at the differences in service from one dealer to another.

As long as it is under the factory warranty (3 years, 36k miles), they will have no problem working on it. (Unless you purchased GMPP, some aftermarket extended warranty companies don't play well with other dealerships)

View more comments (2)
ID
#126212 Review #126212 is a subjective opinion of poster.
Location
Newburgh, New York
Product
Chevrolet Car
Loss
$20

Chevrolet silverado

To Whom This May Concern: I had a 2001 Chevrolet Silverado. I bought it at 43000 miles at the Chevy dealer in Desoto, TX. They claims at the time of paper work, the vehicle is checkout find and in perfect condition. I got the vehicle home, at the next morning there is a loud vibration noise from the engine. I immediately bring it to the Chevy dealer (Plano, TX) to get it checkout since it is out of Guaranteed. I paid a $100 for the diagnostic fee—they claims that this is a flaw in it design, but the vehicle check out fine. I drove the vehicle for couple of thousands miles then the engine started to leak oil and smell antifreeze. I replace all the hoses new, but the antifreeze smell still there. Shortly later the Air conditioning leak. I got it fix at Chevy dealer, and then the Air Conditioning goes bad again, I got it fix again. Then later, the antifreezer smell turns out to be the heater core. It cost me a $1000 to get it fix (Raymond Chevrolet (Marieta, GA)). At the mean time, they also mess up my vehicle, the windshield noise (leak). Of course, they claim this windshield noise is normal without checking it out or fix it. The next problem is the antifreeze is go empty all the time and my check engine light again comes on. I spend money again at Reliable Chevrolet (Richardson, TX) for diagnostic, they said Coolant and oil mix together and would cost around $1000 to fix it. Again, I paid to get it fix. The engine oil is getting worse. At the dealer where I got my truck repair, Those service engineer got bad attitude toward customer. This is at Reliable Chevrolet, and is worst at Steve Raymond Chevrolet in Marieta, GA. Bought a GM vehicle is my biggest mistake. --- I then file a consumer report, GM again call offer me a $500 that can redeem at the dealer for a new car (at Chevy). I turn down the offer, saying that I will not buy another junk from Chevy again. This is my story. I will tell this story again. Email me if you want to get in touch with me at johnltran@***.com
View full review
ID
#126187 Review #126187 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Chevrolet Car

Two malibues unstisfactory

We rented a car at the Charleston WV airport after hitting a deer on the nearby interstate on May 25,2008. We paid $187.73 after taxes for a week for a Malibu. After getting home to Reedsville WV, we noticed during the next few days that the transmission was leaking in our garage. We then took the car back to the airport in Morgantown WV six days later on May 31. This is near our home.We rented another Malibu at that time for a period of two weeks The cost was $345.70. It was pouring rain when we picked up the car and in good faith did not inspect it before driving it the 20 miles to our home. The car is damaged on the right front fender., the left wheel rim is severly bent, the AM radio doesn't work, The automatic lock system is inoperatable and the seats are filthy. I took pictures of these apparent issues and intend to return them when we turn the car in on Saturday, June 15, 2008. We did not return the car the second time because the airport is a 20 mile drive and the car is drivable. However, we are paying a substantial amount for a Hertz car and they are most unsatisfactory. The insurance company only pays a small portion of the rental total.I thought that Hertz was a reputable car rental service. I plan on contacting the main company office if necessary.
View full review
ID
#123633 Review #123633 is a subjective opinion of poster.
Location
Hambleton, West Virginia
New Reviewer

Ellensburg Chevrolet sold me a real lemon

I the spring of 2006 I purchased a 1990 **** from Ellensburg Chevrolet. It had just had a fresh engine installed. I drove it 3500 miles and it started reading 15 lb oil pressure. Of course I was far from home at a horse show with my niece and a load of horses with me. I took the truck back in to the dealer and sure enough it had 3 lb of oil pressure by that time. I dropped the truck off the 18th of June,2007. They strung me along about replacing the engine. I finally got the truck back Aug. 31 2007. I had to break in the new engine, drove it 500 miles with out the horse trailer. Then put on 420 with the trailer when a rod came knocking. That was the 14 of March 2008. I was stranded 30 miles from home so they came and towed the trailer back home and hauled the truck back to the dealership. I don't remember the exact day in May I got it back but I again had to put 500 miles with out the trailer. So I went for a road trip 250 down and 250 back. Well they had cracked the housing the oil filter screwed in to and I had to stop every 40 miles and put in a quart of oil. unless I was going up hill and the I had to put in 2 quarts every 40 miles. I took it back May 27, 2008 and they can't find the right part, I still do not have the truck back. They said it will be done tomorrow, they are going to try to make the wrong part work with an adaptor. I have no faith in the dealership and no idea when the next problem will raise it's ugly head. The reason I purchased this truck was the new engine story. I travel to horse shows and usually take several children and animals with me. Being stranded on the side of the road is not what I want to do.
View full review
ID
#123020 Review #123020 is a subjective opinion of poster.
Location
Ellensburg, Washington
New Reviewer

Love my chevy cobalt

07 Cobalt is the best car I've ever had. I've had mazda, subaru, hyundai and none can compare. It said 33 mi per gal, I get 35. I hit a deer Thanksgiving day. I thought my Cobalt would be totalled, but not even a dent!!!!!!!!! Unbelievable, best car. I love Cobalts, they ARE COBALT. luvvvvvvvvvv, love, luv, looovvee my Cobalt. Can't say enough good stuff about it. Whoever would have thought I'd buy a Chevy after all my other cars? Not me. But I did and I'm so glad. Don't have alot left to say, but PC says I have to have so many words.
View full review
ID
#120046 Review #120046 is a subjective opinion of poster.
Location
Reston, Virginia