Resolved
Steven H Ztb

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Verified Reviewer
| map-marker Bellevue, Nebraska

Resolved: No response from customer service

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Updated by user Mar 22, 2023

Problem was with the intake manifold.

Updated by user Mar 22, 2023

Took my car to a GM dealership and problem was fixed. Chevrolet customer service never contacted me

Original review Feb 20, 2023
I have sent a few emails to customer service and NO one has even tried to contact me. What kind of customer service is that. I thought Chevrolet was better than that
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Terry K Zmq

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Verified Reviewer

Still waiting to get features

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Ordered a Blazer 3LT AWD in December 2021 and didnt get the vehicle until May 12, 2022 and it was missing numerous features such as heated seats, back up collision avoidance and many others! In December 2022 they installed the heated seats but nothing else! After more than 10 calls they still cant give me a date for my remaining already paid for features!
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Cons:
  • Don not give you what you paid for

Preferred solution: Price reduction

User's recommendation: Don’t accept your vehicle with missing features

Ahmed H Ljo

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Verified Reviewer

No communication regard my complaint .

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I bought Captiva(VIN:LZWADAGA2NB022751) on March 2022 and on October 2022 a strange noise raised from the car and when went to authorized maintenance center they told me that there a problem in gearbox and customer service will call me for providing an alternative car till the car repair or give me allowance, then maintenance center call me and informed me that was a hit in gearbox and it was the cause, when I went to the center to preview the hit ,it was not big to cause the damage in gearbox and I told them it is a manufacture problem(especially its common problem in the car in market) but they told me that hit cause gear oil filter broke and insisted to change the gear oil filter and cover of gearbox because they saw it's the cause. Although they changed these pieces still the strange sound, which ensures it's a manufacture problem and now they want to change the gearbox on my cost though the car in warranty(It is only 5004 Km) , so I went to Customer protect agency in Egypt and made a complain but till now not the problem not solved over 3 months which make bad impact on your reputation and me where I live over 3 month without my car. Kindly solve this problem especially this agent not cooperated and deal with reluctant in solving the problem and deal with unprofessionalism.

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Preferred solution: solving my problem

User's recommendation: no deal with Egyptian agent

Claudio M Sob

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Verified Reviewer

Unreliable

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Nothing just exactly what happened nothing Dont buy a Chevrolet nothing but issues and lies,great when youre on warranty after forget it get yourself a Nissan
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Cons:
  • Horrible engineering

Preferred solution: What I paid for

User's recommendation: Don’t buy a Chevy

Anonymous
map-marker Yorba Linda, California

Lack of customer care and poor engineering

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The brakes on my Silverado will not bleed properly due to a very poor design and location of the ABS unit. Air is trapped in the unit with no bleed nipple. I know why this is happening and have found my own solution but GM Engineering needs to go back to school and learn very BASIC fluid mechanics.
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User's recommendation: Buy Ford

Pablo E Gft

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Verified Reviewer

Unable to obtain service for my vehicle which I can’t drive.

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Mileage went down significantly, only getting like 9 mpg on my 2020 Chevy Silverado. Now located in Texas and my home town is in Illinois.
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Cons:
  • Unreliable

Preferred solution: Full refund

Scott H Juw

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Verified Reviewer

Disrespectful, inconsiderate behavior by a Manager the ruined a Sale!

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On 12-28-22 @ 530 pm, I contacted AutoNation Chevy in Mesa, Arizona regarding a 2018 Colorado that had been advertised on their website. @ 6:13 PM, I received a phone call from Scott Monterios (I apologize If I have spelled the name incorrectly.).

Scott and I had a pleasant conversation and I indicated to him that my wife and I would drive in the next day to see the truck.

At this time, I informed Scott that we live in Vernon, AZ and it is a 175 mile one way trip.

Due to the long distance and effort to make this drive, I asked Scott to inform me if there was any status change to the truck prior to our arrival, Scott assured me that he would call and he understood and appreciated our travelling these many miles to visit his dealership .

We left the next morning @ 9:30 and when we got to Globe, AZ I called Scott telling him (via voicemail) that we were an hour away and if there is a status change to the truck, let us know. We arrived at the dealership when we had told Scott that we would (1:00 PM). and, they could not locate the truck! After 20 minutes of waiting/searching, I told the front desk personnel that we were going to lunch and when they locate the truck, let us know.

While at lunch, I called Scott (via voicemail) and indicated that we were across the street from my bank (Chase) and to find the truck , give me the price and I will present him with a Certified Chase Bank Cashier's check and we received no reply.

Apparently, Scott refuses to answer his land line or check voicemail. I returned to the Dealership and there was still no truck!

Scott located a handwritten log sheet that indicated the truck "had recently been moved to the Gilbert store". At this time, Scott's Salesman offered to sell me another vehicle, REALLY? I let the salesman know in no uncertain terms that they did not earn my business!

There was no offer to locate/retrieve the truck, no apology just rude and unnecessary abuse of a potential customer.

This is a shameful way to treat anyone, especially a repeat customer (11/2020 car purchase from the same dealership).

This would have been a "slam dunk "and one of the easiest transactions of the year!

Instead, because of the inconsiderate, unprofessional behavior of one person (Sales Manager, Scott) lost this Dealership a sale and any future sales that I may consider and the potential sales to any of my wide circle of friends.

I'm not certain that this message will be heard/read by the appropriate individual(s). I just thought Chevy should know how a straightforward transaction was completely destroyed by a person who couldn't be bothered to answer the phone or to use consideration by making a simple 30 second phone call to a long time ( now former) Chevy loyalist!

Instead, my wife and I wasted 8 hours of time by travelling 350 miles and burned through 70.00 dollars worth of fuel!

Deeply annoyed and disappointed and suspecting we were victims of "bait and switch",

Scott Hollender

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Loss:
$70

Preferred solution: Apology

User's recommendation: Treat your potential customers as you would care to be treated!!!!!!!!!!!!!

Anonymous
map-marker Miami, Florida

No response to obvious flaw in their production of parts. A bland “On back order” & “No release date” response via parts distributor is not acceptable when it means you cannot use your car with no sol

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A part that has been on back order for months with no release date meaning no clue when you can properly use your car again. No face behind the responses. A very difficult company to communicate with.
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User's recommendation: Ask them how far replacement parts are behind schedule before you buy anything

Richard O Nht

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Verified Reviewer
| map-marker Carrollton, Georgia

No response from chevrolet

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This for Chevrolet Corp, not my local dealer! I hoped Chevrolet would have provided a dealer that could work on my motor home. No help so far.
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Anonymous
map-marker Atlanta, Georgia

Cencership support

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I have been a loyal gm customer for over 30 years! I refuse to buy another product from your woke companies views on our rights as an American citizens rights. I pray your company fails and you beg for forgiveness and you make things right for the peoples rights to live in a free society!
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User's recommendation: Toyota Audi

Mel W Qdz

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Verified Reviewer

Service at Rydell Chevrolet

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I made an 11:20 am appointment on November 8th for brake service at Rydell Chevrolet in Northridge Ca.

Upon arrival I was told that they had at least 15 other vehicles ahead of me and that I would have to leave the vehicle with them for about 3 days in order to get the diagnosis done, then they would try to get me in the shop.

How can you even make me an appointment, if you cannot service me on that day?

This is not the kind of response I would expect from a quality service department.

Needless to say I did not stay and I'm looking for service elsewhere.

What a waste of my time due to your dealers lack of communication and scheduling!

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David D Tof

Problem with my 2006 equinox

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No spark replaced everything that we can think that may be required for spark. Went through the wiring as well. Replace the main computer. Replaced all Sensors still no spark needing help.
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Preferred solution: What's wrong with it.

Dennis F Voe

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Verified Reviewer

2021 Colorado z71 computer module

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Bought new Dec 2021 .Truck went dead in a parking lot ignition system just plain dead. The first module was replaced things went well til May, check engine light kept coming on dealership ordered 2nd module promised delivery 1st week of June. Now almost end of October still not fixed. I was dealing with customer complaint but I dont seem to be able to get a return call after 5 different voice mails. How do I get my truck fixed or replaced because of obvious subpar parts. They have parts for building new vehicles but not to repair ones already purchased
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Pros:
  • Nice vehicle
Cons:
  • Can not get parts to repair

Preferred solution: Full refund

User's recommendation: Don’t buy new

1 comment
Guest

Resolved Gm gave me a voucher + payment reimbursement so I traded up to a 2022

Anonymous
map-marker Plainfield, Indiana

Management in service *** and rude

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Costs on bill , waiting on reply from the general manager! Miss diagnosed problem correctly the first time e,had to bring back with same issue , was told something different and more costly.

Left message for customer relations service person never to be called back. So I sent email to complain to gm. The. I got a internet manager called and I asked to leave message for head service manager , which he never received.

Ended up going back to talk to the guy and was talked over and dude was extremely *** and rude! As a former employee and customer and my father in law retired from gm we felt taken for a cost!y ride..yes I yelled and cussed I'm pissed off!

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Thomas M Pes

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Verified Reviewer
| map-marker Redford, Michigan

I had a real bad experience at a Chevy dealer buying a used truck

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Added on stuff to deal dishonestly, I tried to get rid of stuff, they cancelled some leaving me thinking I got rid of everything. Look over contract later, still had 2400 extra on it, I called and complained they would only give me 1855 back.
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User's recommendation: look over your contract carefully or take a lawyer with you