New Reviewer

When the phone was answered it was a very poor connection

Its about my 2021 Chevrolet Tahoe. This truck has been recalled 3 times already and Ive only had it 6 months.

User's recommendation: DONT make the mistake.

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ID
#2525350 Review #2525350 is a subjective opinion of poster.
Product
Chevrolet Truck
Pros
  • Chevrolet
Cons
  • Techniques and tactics
Loss
$500
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Transmission issue.

Good day. İts been 4 days already since my case (# 9-66********) opened, but no one contact me regarding my issue. Please review my claim and support me in order to revive my car transmission taking in attention that i am just 3k miles over of manufacture warranty (63.000 miles) Best regards Elshan
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ID
#2505433 Review #2505433 is a subjective opinion of poster.
Location
Centreville, Virginia
Loss
$7
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Buyers bad experience

Back in January my husband and I decided to look for a vehicle because I was in need of one. I have always wanted a Chevrolet it's my dream vehicle. To be let down the way we were was completely devastating!! We had a horrible experience with a dealer before so we were...
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ID
#2455612 Review #2455612 is a subjective opinion of poster.
Location
Morristown, Tennessee
Pros
  • Dealership was awesome they helped every way they could
Cons
  • Misleading and deceptive
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Prevent Scams

They did "recommended work" after I told them NO and tried to charge me for it. Last year I took my 2017 Camaro to Fairfield Chevrolet to get the thermostat replaced. It was covered under warranty so I should've been in and out with no costs. I drop off my car, then get a call from the service department about work that they recommend I get done. I told them NO. I only want the thermostat because that is what is covered by the warranty. The service person told me that I had to decline the recommend service on some website via a link that he sent. I definitely thought that was weird since I had just verbally told him NO. So, he sent the link and I declined all of the extra work *and took a screen shot because I'm not a dummy*. So, I believe it was the next day, I get the call that my car is done and get dropped off at the dealership. I go to the counter for my paperwork and keys, and they tell me I owe $600+. I told them that was a mistake since my thermostat was covered under warranty. The guy at the desk told me that the person that called the day before and sent the link SAID that I wanted the recommended work done. (That was a lie. I was VERY clear that I only wanted the thermostat done from the moment I initially walked in.) So he calls his manager and asks me to have a seat in the waiting area. As I'm sitting there, I look through my pictures for the SCREENSHOT that I took after declining the work. FOUND IT! So, I get up and wait for the manager to come over. Explain the situation and show him the screen shot. This man argued with me for at least 30 minutes. He said that I hd to pay to get my car back, his technicians needed to be paid for the work they did, he even offered me a "deal" to pay half of the cost. He even went as far as asking if I had a credit card to charge it too! I realized then that I was getting scammed. I told them that I would not have approved work that I don't have the money for. I had just had my hours at work reduced due to covid and they were taking advantage of me. After continuing to argue for another 15 minutes or so, the manager finally gave in and handed me my keys. I asked to speak to the service person that called me and sent me the link, and mysteriously, he no longer worked there. I was extremely skeptical. They tried it... and failed. Lessons learned: 1. Don't go back to Fairfield Chevrolet (or any Chevrolet) for service 2. Screenshot and take pictures of everything! 3. Do NOT back down if you feel like you're being scammed.
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ID
#2454846 Review #2454846 is a subjective opinion of poster.
Pros
  • Like to argue
Cons
  • Will scam you
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

NHTSA TSB listed but not being covered for my VIN

Chevrolet - NHTSA TSB listed but not being covered for my VIN
Water leak on headliner at sun visor or overhead console areas due to Existing NHTSA TSB listed issue "Sharkfin Antenna" Have reached out to Chevrolet Dealership to address concern of issue that I was able to locate same thing happening to this year vehicle where TSBs have been identified to be told my VIN # is not listed. This would require me to have a Water Specialist come out to the dealership to assess the issue and pay them $120 before any repairs or pricing detail provided for vehicle since there is no TSB listed for my vin. Yes i can put silicone around it and call it a day but its a newer truck and I would like the issue fixed the right way and have truck properly inspected to ensure my electrical components of my vehicle OnStar, XM, GPS or antenna don't malfunction due to corrosion. My vehicle is a 2015 Chevrolet Silverado 2500 CREW CAB. MODELS: 2015 Cadillac Escalade, Escalade ESV 2015 Chevrolet Silverado Crew Cab, Suburban, Tahoe 2015 GMC Sierra Crew Cab, Yukon, Yukon XL NHTSA TSB # 1008**** &;;;;;; 1013**** Date Published AUG 07, 2015 NHTSA TSB # 1008**** 15155 - CUSTOMER SATISFACTION PROGRAM. CERTAIN 2015 MODEL YEAR CADILLAC ESCALADE, CADILLAC ESCALADE ESV, CHEVROLET SILVERADO CREW CAB, CHEVROLET SUBURBAN, CHEVROLET TAHOE, GMC SIERRA CREW CAB, GMC YUKON, AND GMC YUKON XL VEHICLES MAY HAVE A CONDITION THAT CAN ALLOW WATER TO LEAK INTO THE VEHICLES ROOF-MOUNTED ANTENNA. THIS CONDITION COULD PREVENT THE VEHICLES ONSTAR SYSTEM FROM ACCURATELY DETERMINING THE VEHICLES LOCATION; DISABLE THE VEHICLES COMPASS, NAVIGATION, AND XM RADIO SYSTEMS; ILLUMINATE THE VEHICLES RED ONSTAR LED INDICATOR; AND ALLOW WATER INTO THE INTERIOR PASSENGER COMPARTMENT. DEALERS ARE TO REPLACE THE ONSTAR ANTENNA. Date Published FEB 14, 2018 NHTSA TSB # 1013**** This technical bulletin provides repair information to correct customer concerns of OnStar, XM, GPS or antenna malfunction ? may set DTC B2462, B2470 or B125C - and/or water leak on headliner at sun visor or overhead console areas, possible battery drain concern.
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ID
#2442827 Review #2442827 is a subjective opinion of poster.
Preferred solution
Fix truck

Jerks

I went into purchase a vehicle on the second after the deal did not fall through they kept my deposit and they had removed the stuff off my vehicle that I traded in and change the paint without my consent now theyre saying since they put new tires they will not give me no my deposit
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ID
#2248402 Review #2248402 is a subjective opinion of poster.
Location
Phoenix, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rust issue

Chevrolet did not get back to me about this issue. I had called them on their 800 number. They made the decision not to assist in any way. That's unfortunate for them as they lost a "Lifetime" loyal GM customer. You will NEVER see a Chevrolet product in my driveway again.

User's recommendation: DO NOT buy a Chevrolet product.

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ID
#2244133 Review #2244133 is a subjective opinion of poster.
Pros
  • Style and comfort
  • There are great people at fred mueller gm
Cons
  • Chevrolet has a rust issue
  • Customer service not good
  • Poor customer satisfaction
Loss
$680
Preferred solution
Its not about the money anymore. I want, in writing, a letter from Chevrolet admitting that this is their issue and they are not taking care of it.
New Reviewer

No customer service support

Nothing happened.That's the problem
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ID
#2237039 Review #2237039 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Radio

trying to upgrade my GM oem radio to receive sat radio, bought a new GM radio with sat, chevy garage said it couldn't be programed, can't get a answer what else i have to buy to upgrade my 2015 silverado
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ID
#2207570 Review #2207570 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Poor quality

I bought a 2020 Silverado 6 weeks ago with a sticker price of 56k. The truck has been in the shop for a month, due to the infotainment system and OnStar system is fried. I was informed today they the parts cannot be obtained and there is no timetable to get my truck back. Chevy owners support is absolutely no help. They call every 2 days to say nothing. Worst decision I have ever made.

User's recommendation: Stay away.

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1 comment
#1929669

I HAVE 2020 SILVERADO THAT THE SATALITE RADIO WONT COME ON FOR UP TO 2 HOURS AND IT UNPAIRS WITH MY PHONE 2 TO 3 TIMES A WEEK . DEALER SAID IT WAS A GM PROBLEM AND THEY HAVE NO FIX FOR IT. BEEN TO THE DEALER 4 TIMES WITH NO FIX COMING

ID
#2182757 Review #2182757 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Parts that wasn't covered by a warranty

I purchased a 2018 Chevy Malibu in Feb 2020. Now the shift to park is getting stuck and I have to play around with it to turn the car off. I have a warranty through Silver Rock. I took the car to have it looked at. Needless to say it wasn't covered by the warranty. I feel that this particular issue should be covered due to its seems like some kind of electrical issue. I was told that this part cost 463.00 to fix the car. I have only had the car for 6 months. I wanted to express my feelings toward this issue and hope that someone can cover this issue.
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ID
#2135200 Review #2135200 is a subjective opinion of poster.
Preferred solution
car to be fixed

More information about vehicle

When I called I don't call tried to ask the person what's going to happen to my speedometer after Million Miles because I have already over 910,000 MILES she didn't believe me she keep telling me is something wrong with my truck.I wouldn't believe it because she even don't believe in her own product!!!

User's recommendation: Don't Call.

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ID
#2102794 Review #2102794 is a subjective opinion of poster.
Location
Detroit, Michigan

Important matter

From the day I drove my chevy traverse off of the lot I could tell that I was not going to like it. My salesmen said that even though I gave him $2500.00 down on a vehicle. It wasn't enough to put me into a truck that I wanted because my credit score was 545 at the time, and that's the other thing. Now that I look over my paperwork. I have him $2500.00, but it only shows that I have him $2000.00. I guess that's why he doesn't work at Freedom chevy buick gmc anymore. The second day I was driving the vehicle on the frwy doing 70 miles and then the vehicle just shut off on us. I had to put on my hazard lights and make it over to the emergency lane. I spent the next two weeks in a rental. When I got my vehicle back, after about a week, it was the same thing. The lights on the dash went all over the place and then it shut down. Back in a rental I went. After about a month and a half of rentals then I get my vehicle back. It is hard to get up speed while getting on the frwy. One day I was pulling out of my driveway and I stopped to put my seat belt on while the vehicle was in drive. I took my foot off of the brakes and the vehicle kept rolling back and almost hit the house. I had to slam on the brakes. Then the same thing happen at a stop light on a hill, I took my foot off of the brakes long enough to put them on the gas but because of the slope, I had to have one foot on the gas and one foot in the brakes..... this don't make any sense. I didn't buy this kind of car to act like I was driving a stick shift. I just had to replace the power steering pump. Now here we are. I am driving down the street and your telling me that when some *** decides to slam on his brakes, I slam on my brakes but my vehicle don't stop like it supposed to. Instead it slides into the vehicle in front of me, pushing it under the light. My daughter hurts her arm, I hit my head on the steering wheel because the air bags didn't deploy, both of my knees are killing me. It's hard for me to bend down, let alone get down on the ground and get back up. And you are telling me that the most that you are seeking to do is to pay my $1000.00 Co pay.... are you****?,****** kidding me right now....... You have printed out more articles talking about how that chevy traverse is the worst vehicle that you all made and you all would that care of my $1000.00 ****(*co-pay.***.I could barley stand up but$don't worry about your$1000.00 co pay even though I don't have a vehicle because your salesman screwed me by taking out the gap policy so I still have to pay $6000.00 before I could get another vehicle but hey.... don't worry, we got you on you deductible...
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ID
#2095437 Review #2095437 is a subjective opinion of poster.
Location
Dallas, Texas

Rusted frame which taillight assembly is mounted to

Chevrolet - Rusted frame which taillight assembly is mounted to
Chevrolet - Rusted frame which taillight assembly is mounted to
Chevrolet - Rusted frame which taillight assembly is mounted to
Chevrolet - Rusted frame which taillight assembly is mounted to
We own a 2011 Chevy Silverado. Recently there was a problem with the taillight on the left side of the truck. Upon removal of the taillight, it was noted that the metal behind the taillight was totally rusted out. Im being told that this is because it was not painted...
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ID
#2005432 Review #2005432 is a subjective opinion of poster.
Location
Richmond, Virginia
Product
2011 Chevrolet Silverado Pickup Truck

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Verified Reviewer
New Reviewer

I am a proud and satisfied owner of two GM vehicles but receives no or very poor customer support in obtain the required company information on a company letter.

Request to GM for a formal letter and a Certificate of Compliance for the vehicles, listed below, stating that the vehicles meet US EPA and DOT standards (if relevant) or an official GM letter detailing the differences between the listed vehicles and the US version.Chevrolet Tahoe 2005 (VIN NO. *************6011) manufactured in the GM plant located in Janesville WI.Chevrolet Colorado 2005 (VIN NO. *************6297) manufactured in the GM plant located in Shreveport LA.

User's recommendation: Provide a GM letter stating full compliance or the differences between the EXPORT and US versions.

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ID
#1963492 Review #1963492 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered