Chevrolet
Reviews and Complaints
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Verified Reviewer | Bellevue, NebraskaResolved: No response from customer service
Problem was with the intake manifold.
Took my car to a GM dealership and problem was fixed. Chevrolet customer service never contacted me
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Verified ReviewerStill waiting to get features
- Don not give you what you paid for
Preferred solution: Price reduction
User's recommendation: Don’t accept your vehicle with missing features
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Verified ReviewerNo communication regard my complaint .
I bought Captiva(VIN:LZWADAGA2NB022751) on March 2022 and on October 2022 a strange noise raised from the car and when went to authorized maintenance center they told me that there a problem in gearbox and customer service will call me for providing an alternative car till the car repair or give me allowance, then maintenance center call me and informed me that was a hit in gearbox and it was the cause, when I went to the center to preview the hit ,it was not big to cause the damage in gearbox and I told them it is a manufacture problem(especially its common problem in the car in market) but they told me that hit cause gear oil filter broke and insisted to change the gear oil filter and cover of gearbox because they saw it's the cause. Although they changed these pieces still the strange sound, which ensures it's a manufacture problem and now they want to change the gearbox on my cost though the car in warranty(It is only 5004 Km) , so I went to Customer protect agency in Egypt and made a complain but till now not the problem not solved over 3 months which make bad impact on your reputation and me where I live over 3 month without my car. Kindly solve this problem especially this agent not cooperated and deal with reluctant in solving the problem and deal with unprofessionalism.
Preferred solution: solving my problem
User's recommendation: no deal with Egyptian agent
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Verified ReviewerUnreliable
- Horrible engineering
Preferred solution: What I paid for
User's recommendation: Don’t buy a Chevy
Lack of customer care and poor engineering
User's recommendation: Buy Ford
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Verified ReviewerUnable to obtain service for my vehicle which I can’t drive.
- Unreliable
Preferred solution: Full refund
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Verified ReviewerDisrespectful, inconsiderate behavior by a Manager the ruined a Sale!
On 12-28-22 @ 530 pm, I contacted AutoNation Chevy in Mesa, Arizona regarding a 2018 Colorado that had been advertised on their website. @ 6:13 PM, I received a phone call from Scott Monterios (I apologize If I have spelled the name incorrectly.).
Scott and I had a pleasant conversation and I indicated to him that my wife and I would drive in the next day to see the truck.
At this time, I informed Scott that we live in Vernon, AZ and it is a 175 mile one way trip.
Due to the long distance and effort to make this drive, I asked Scott to inform me if there was any status change to the truck prior to our arrival, Scott assured me that he would call and he understood and appreciated our travelling these many miles to visit his dealership .
We left the next morning @ 9:30 and when we got to Globe, AZ I called Scott telling him (via voicemail) that we were an hour away and if there is a status change to the truck, let us know. We arrived at the dealership when we had told Scott that we would (1:00 PM). and, they could not locate the truck! After 20 minutes of waiting/searching, I told the front desk personnel that we were going to lunch and when they locate the truck, let us know.
While at lunch, I called Scott (via voicemail) and indicated that we were across the street from my bank (Chase) and to find the truck , give me the price and I will present him with a Certified Chase Bank Cashier's check and we received no reply.
Apparently, Scott refuses to answer his land line or check voicemail. I returned to the Dealership and there was still no truck!
Scott located a handwritten log sheet that indicated the truck "had recently been moved to the Gilbert store". At this time, Scott's Salesman offered to sell me another vehicle, REALLY? I let the salesman know in no uncertain terms that they did not earn my business!
There was no offer to locate/retrieve the truck, no apology just rude and unnecessary abuse of a potential customer.
This is a shameful way to treat anyone, especially a repeat customer (11/2020 car purchase from the same dealership).
This would have been a "slam dunk "and one of the easiest transactions of the year!
Instead, because of the inconsiderate, unprofessional behavior of one person (Sales Manager, Scott) lost this Dealership a sale and any future sales that I may consider and the potential sales to any of my wide circle of friends.
I'm not certain that this message will be heard/read by the appropriate individual(s). I just thought Chevy should know how a straightforward transaction was completely destroyed by a person who couldn't be bothered to answer the phone or to use consideration by making a simple 30 second phone call to a long time ( now former) Chevy loyalist!
Instead, my wife and I wasted 8 hours of time by travelling 350 miles and burned through 70.00 dollars worth of fuel!
Deeply annoyed and disappointed and suspecting we were victims of "bait and switch",
Scott Hollender
Preferred solution: Apology
User's recommendation: Treat your potential customers as you would care to be treated!!!!!!!!!!!!!
No response to obvious flaw in their production of parts. A bland “On back order” & “No release date” response via parts distributor is not acceptable when it means you cannot use your car with no sol
User's recommendation: Ask them how far replacement parts are behind schedule before you buy anything
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Verified Reviewer | Carrollton, GeorgiaNo response from chevrolet
Cencership support
User's recommendation: Toyota Audi
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Verified ReviewerService at Rydell Chevrolet
I made an 11:20 am appointment on November 8th for brake service at Rydell Chevrolet in Northridge Ca.
Upon arrival I was told that they had at least 15 other vehicles ahead of me and that I would have to leave the vehicle with them for about 3 days in order to get the diagnosis done, then they would try to get me in the shop.
How can you even make me an appointment, if you cannot service me on that day?
This is not the kind of response I would expect from a quality service department.
Needless to say I did not stay and I'm looking for service elsewhere.
What a waste of my time due to your dealers lack of communication and scheduling!
Problem with my 2006 equinox
Preferred solution: What's wrong with it.
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Verified Reviewer2021 Colorado z71 computer module
- Nice vehicle
- Can not get parts to repair
Preferred solution: Full refund
User's recommendation: Don’t buy new
Management in service *** and rude
Costs on bill , waiting on reply from the general manager! Miss diagnosed problem correctly the first time e,had to bring back with same issue , was told something different and more costly.
Left message for customer relations service person never to be called back. So I sent email to complain to gm. The. I got a internet manager called and I asked to leave message for head service manager , which he never received.
Ended up going back to talk to the guy and was talked over and dude was extremely *** and rude! As a former employee and customer and my father in law retired from gm we felt taken for a cost!y ride..yes I yelled and cussed I'm pissed off!
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Verified Reviewer | Redford, MichiganI had a real bad experience at a Chevy dealer buying a used truck
User's recommendation: look over your contract carefully or take a lawyer with you
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Resolved Gm gave me a voucher + payment reimbursement so I traded up to a 2022