Classic Chevrolet Houston Texas Southwest Freeway Location Service Department

My 2007 Equinox was sent here for repairs after we began having leaks around the windows. We began by replacing rubber stripping on the inside of the doors. Returned to the dealer and was told the leak was coming from the sunroof. Although the Roof was not wet or damp the Dealer said water was backing up from the roof wells and leaking in the back seat. We said okay repair it, paid $200 plus for that repair. Next rain, carpet is wet and soaked and we return again. Once again dealer says it is repaired and replaced carpet and pad. Spent $900 plus for the "repair". Picked up the car again carpet is damp and car smells funny, wrote on invoice what we found upon delivery. Another rainy night and now we have a pool in the back floor. Arrive at dealer and tell them fix it and dont return until it is repaired and we wanted a new carpet at no charge, 21 days later they say fixed, we asked if the carpet was replaced they said no only cleaned. When it was returned we explained new carpet had to be installed because it was their fault for the leak. Total repair bill is pushing $2200 and still dont have my car. We involved Chevy Corporate and spoke with "the supervisor" Hattie at GM HQ. Rude, arrogant and as she put it, she had turned the issue over to the Regional people and since her time was valuable had to terminate the call. She never listened, continually interrupted, talked over us and quite frankly really didn't give a fried banana about our issue. Over the years, I have owned a '69 Chevy Impala, a 75 GMC Gentleman Jim pickup, a 76 Camaro, a 94 GMC pickup a 98 Blazer and 02 Astro Van and now an 07 Equinox. The repairs at the same dealership for the van's A/C was over $1500.00 and still does not work. It was delivered without all the screws being replaced on the vans dashboard. After this fiasco I am going to buy a KIA. They have 100000 bumper protection and no charge oil changes for the life of the vehicle. NEVER, NEVER take a repair to any Classic Dealership anywhere. They will repair what wasn't broken, charge more than they estimated and end up NEVER repairing what you paid for. We thought with a new service manager after Jim, the problems were gone, but I have been proven wrong once again by this dealership. Hope you find this helpful.
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ID
#651422 Review #651422 is a subjective opinion of poster.
Location
Sugar Land, Texas
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Complaint ( Bad Service at GM Egypt )

Dear Sir or Madam: My name : MOHAMED EZZAT ELSHARAWY My Occupation : Planning Manager at BOSTIK ( part of TOTAL Company) Nationality : Egyptian As the nature of my job need to move from one place to another , so I was selected CHEVROLET because it is recognized afford to fill hard. Buying a CHEVROLET CRUIZE has been at January 2010 and when I buy them I received many calls warn me of this car , but my confidence CHEVROLET make sure that the company maintains a global reputation in the markets , therefore retained by car. Last Wednesday 27-5-2015 , the car was handed over the authorized agent for the necessary maintenance of 160000km , change all the car carrier oils and check on all functions of the drive They called me in the same day and told me that maintenance has ended and the cost 4,000 EGP , but due to my work circumstances I has been receiving the car on Sunday 31-5-2015. After receipt of the car I noticed it does not work efficiently and after 3 days check engine lamp turned on and gearbox does not work , contacted the competent engineer asked me to bring it , after examination he said that gearbox does not work and must be changed and that is cost 60,000 EGP (notice :I did not complain before from gearbox and engine lamp were not illuminated) So I have some questions: If the gearbox had some troubles why it does not appear in five years? Why the check engine lamp did not light before? Why this problem appeared after 2 days from the maintenance? Why notes are not written about this problem when I receive the car? Why the test car was did not notice this defect after maintenance? After discussion with the agent he said that all he can do is to discount 75% and I must pay 15,000 EGP I refused this order as I am not a part of this problem as the car sound delivery N.B. All the maintenances of this car are put on the agent (every 5000km) till the guarantee finished and last maintenance at 118,000 Kilometer and 110,000 Kilometer Please respond as quickly as possible because the car was in the agent and I depend on it for my work
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ID
#647822 Review #647822 is a subjective opinion of poster.
Location
Cairo, Al Qahirah
Product
Chevrolet Car
Reason of review
Damaged or defective

2005 Chevy Trailblazer Review

2005 trailblazer fuel gage ,4 whee drive ,air conditionig controls even the bow tie fell off the front all around 54,000 miles gm told me its normal wear and tear which is fine if the told me they build their vehicles to self destruct at 50,000 miles when i was buying it.NEVER AGAIN!!!!!!
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ID
#644631 Review #644631 is a subjective opinion of poster.
Location
Oneida, New York
Reason of review
Bad quality

2009 Chevrolet Silverado Review from London, Kentucky

To whom it concerns,I bought a new 2009 Silverado brand new and had nothing but problems.Using oil,Been inAnd out of the Chevrolet dealers.Now lookin at a new motor with only 150000 miles on it.Ya I'm real angry.Its at Falls Chevrolet Dealer nowLooking at 5,000 To pay.This is just not right.Its been a lemon from the start.Ive also looked at other complains with the same problems.You can contact me at 606-843-****. my name is Kenny Hoskins.Thank you
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ID
#643595 Review #643595 is a subjective opinion of poster.
Location
London, Kentucky
Reason of review
Bad quality

Bad customer service at dealership'

On May 15, 2015 Homewood Chevrolet located 18033 s. Halsted, Homewood Illinois 60430. I had my Malibu 2015, serviced for recall. I was told that I also needed a new tire that had to be order because they didn't have it in stock.but to return the next day to have the new tire install, went to pick up my keys the lady behind the counter slapped my hands twice refused to give me my key. I told her that I did not owe any money. I was told that I owe for a tire, I asked for my keys 4-5 times manager came up and demand that I leave the store he grabbed me, I then asked him to remove his hands from my body because he was so tall when he begin to push me with his body his *** was pressing against my body.
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ID
#641188 Review #641188 is a subjective opinion of poster.
Location
Homewood, Illinois
Service
Chevrolet Manager
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Recall then problems

Chevrolet - Recall then problems
Update by user Jul 23, 2015

Update: I will never ever buy a GM product again. I fought with GM for 4 months on this matter.

Even there legal department got involved.

GM agreed to reprogram the transmission back to what it was before all this started. I had the attorney Generals office involved &...

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ID
#637769 Review #637769 is a subjective opinion of poster.
Location
Grafton, Massachusetts
Product
Chevrolet Warranty
Pros
  • Dissatisfied
Cons
  • Poorly made
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

2009 Chevrolet Impala: Failed transmission at 80k miles

Right after the purchase in 2010, the car had a minor brief vibration which correlated with the converter locking up. The dealer was unable to pinpoint the issue. In early 2015, the vibration became more noticeable. Took it to the dealer, and the service manager noticed the vibration. The transmission tech was unable to reproduce it, but decided to pull the pan: it was full of metal. The transmission was replaced. Cost $3700. As a former master mechanic, I know that a transmission should easily last the life of a car. The trans clearly had a defect, and was slowly disintegrating. I spoke with customer service, who had nothing to offer. After owning 7 Chevrolets in a row, I will never again purchase another.
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ID
#636434 Review #636434 is a subjective opinion of poster.
Product
Chevrolet Car
Pros
  • Dissatisfied
Cons
  • Poorly made
Reason of review
Bad quality

2011 Chevrolet Equinox Review

2011 Equinox have had to new engine due to oil consumption a new transmission new catalytic converter some major seal and now tell may have steering issues. What haven't they replaced, but not a lemon. They suggested trading in for another but me eat the 3000.00 dollars difference in value and pay off. Some solution. Don't value their own product. May have to go Ford for my next new car
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ID
#631820 Review #631820 is a subjective opinion of poster.
Location
Mishawaka, Indiana
Reason of review
Bad quality

Programing a pickup to malfunction

In March of 2010 I purchased a used 2007 Chevrolet pickup with 108,000 miles primarily because the engine had been replaced at 101,000 miles. With 64,000 miles on the engine (4.8 L) the check engine light sporatically came on. The running and fuel mileage never changed so I ignored it. After a few weeks the service stabilitrax light would sporatically come on. When this happened my pickup would shift extremely hard from low to second gear. I was afraid I had a transmission problem and took it to a GM garage. It was determined there was a misfire on the #6 cylinder. The spark plug, plug wire and injector were all good. The cylinder compression on #6 was sligltly less than the other cylinders but "well within limitations". This misfire disappeared at 1500 rpm's. The valve compression was checked. Again, #6 was less than the other but "well within limitations". The head was pulled. It was determined that the valves in #6 were bad, the valves in #4 were going bad, the lifters were bad and the camshaft was bad. This all on an engine that tested "well within limitations". $2901.76 later all warning lights are off and my truck does not shift hard. The shop foreman and a GM service advisor from another dealership told me there was nothing wrong with my stabilitrax or transmission, that my vehicle was programmed to do this to get my attention so I would have the misfire corrected, a misfire that could not be determined without pulling a head, a misfire that disappeared at 1500 rpm's. My pickup was programmed to malfunction (shift hard from low to second) to scare me into believing I had a serious transmission problem so the GM shop could do an expensive repair. It should be my decision to decide to have any and all repairs done, not be scared into it. This pickup was programmed to malfunction for the sole purpose of generation revenue for the GM repair garage. I have contacted GM and have spoken with several customer representatives. None would comment on this malfunction program. The Better Business Bureau has contacted them with no results either. If this problem can reach the right people, something can be done. It is not right to take advantage of GM customers.
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1 comment
#989792

Thank the EPA for that, not GM!

ID
#628281 Review #628281 is a subjective opinion of poster.
Location
Germantown, Maryland
Cons
  • I only received lip service
Reason of review
Programming a vehicle to malvunction
Loss
$2901
Preferred solution
Let the company propose a solution

Priceing of part at a dealership.

Why does hinge pins and bushing cost $ 46.56 each, four door on a chevy 3/4 ton truck and the hinges bolt on are $ 117.00 each. the price to repair a vehicle is so outrageously. I'm either going to ride the bus or sell my truck for junk. And start walking. Better yet I'll go buy a built by japan. I have no faith your product. First they cost too much and then they break and cost a fortune to fix. if you need pricing. Call Young chevy olds in Layton Utah or any chevy dealer here.
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ID
#628220 Review #628220 is a subjective opinion of poster.
Location
Bountiful, Utah
Reason of review
Pricing issue
Loss
$300
Preferred solution
Let the company propose a solution

Disfunction redesign in Chevy Suburban Cargo Space

I have a 1999 Chevy Suburban and I love the flat flush floor Cargo space from back door of vehicle to back of front seats. This is no longer an option. I use my Suburban to haul furniture…sofa's, etc. We also sleep in cargo area on long trips. The cargo area is no longer flush and flat which is disappointing so say the least. I am really frustrated. The floor is now raised so third seat can fold down. I would rather take 3rd seat out when I want so floor would be flush and flat. Oh Well! Guess I will look for a different vehicle.
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ID
#623757 Review #623757 is a subjective opinion of poster.
Location
Naperville, Illinois
Pros
  • Dissatisfied
Cons
  • Newer suburbans cargo space
Reason of review
Bad quality

2015 Chevrolet Camaro Review from Metairie, Louisiana

I purchased a 2015 Chevrolet Camaro on April 15, 2015 at Best Chevrolet in Kenner, LA. I drove off the lot at 9pm. The next day as I'm driving it to work, I notice the sunroof will NOT open and the passenger side mirror is cracked in the middle. I contacted my salesperson, without a return call. Later I was contacted by another sales person (not mine) and I told him of the issues. I was told I could bring it in (next day) and scheduled the appointment. Upon arrival and later 2 hour wait---I exclaimed I had to get to work. I was later rushed to Service, asked for id, credit card and insurance card. Long story short, now I'm WITHOUT my new car, parts ordered and will be inconvenienced AGAIN to have problems resolved and car will be in Service after 24 hours of having it in my possession!! I'm extremely unhappy, dealership was non-chalant and acted as though it's NO BIG DEAL. As a General Manager of a well known consumer electronics store, I pride myself on great customer service! This is frankly unacceptable. I will certainly be using social media on FB, Twitter, etc to tell everyone I know and beyond of this experience with this dealership and Chevrolet. What will it take to be treated courteously after spending $40.0 on a major purchase? Should have kept my Cadillac, but it's a GM product, too. Perhaps I'll rethink this entire purchase and future purchases. Did I mention my husband drives a GM Sierra truck? Should have gone Audi or Infinity...
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2 comments
#973470

You probably really flip burgers at Burger King princess!!! By the way how do you buy such upscale cars on welfare sweetie???

#973345

Yes, you should have gone Audi or Infinity you whiny penile receptacle. Did you expect the dealer to maintain parts for every car they service? Your car needs repair, it needs parts, you need a reality check.....you're not as big a deal as you think you are.

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ID
#623649 Review #623649 is a subjective opinion of poster.
Location
Metairie, Louisiana
Reason of review
Bad quality

Chevrolet - Car Review from Nashville, Tennessee

APRIL 6, 2015 Found out that through codes p0463 and codes p0455 on 2005 CHEVY MALIBU that this is a common issue on checy malibu cars and yet CHEVY CORPORATION HAS YET TO RECALL OR EVEN ADDRESS THERE IS AN ISSUE!! No nothing is perfect however when it comes to dealing with the safety of the consumer CHEVY GM HAS DROPPED THE BALL BIG TIME and this is why I will never by another American made car. Consumer safety is not CHEVY/GM idea CORPORATE GREES IS! FUEL GAUGE ERRATIC CHECK ENGINE LIGHT CHECK GAS CAP  I have a 2005 Chevy Malibu. On March 22, 2015 I drove to Exxon gas station to fill up for the week. I filled up and started my malibu to see fuel gauge at full. Pulled out of gas station to stop light and fuel gauge drops from full to empty and fuel light comes on as well as check engine light. As I am sitting at light car completely shuts off. Had to turn ignition 3 times before it start. It act as if it didn't want to turn over. Went immediately back home. I have great concerns over this issue and I also google the issue with my car to find out that this is a regular issue with my year malibu (2005). However there is no recall on this problem nor the gas cap problem that I have been dealing with as well for over a year. Your company rather pay for deaths than fix the problem to prevent deaths. I will never by another chevy. 11bd92ef review #611781
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ID
#618099 Review #618099 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Chevrolet Car
Reason of review
Damaged or defective

Chevrolet - Car Review from Naperville, Illinois

In December of 2015 i purchased a 2015 chevy equinox awd only because the miles per gallon were 29 hwy 22 city. I am so so disappointed. I only get 21 maybe hwy 15 city. Y ou can watch the gas gage go down... call a dealer ship they said to drive for two more tanks og gas see what happens!!Well the same gas mileage. Very disappointed. Very disappointed.. i can hardley afgord to drive that equinox. Had i have known i would have never never bought. All i want to o is. Trade it in for another equinox without awd. It a very beautiful car i cant afford to drive it they should never say 29 miles per gallon if it doesnt get even close to it. Now you tell me what to do..
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ID
#612040 Review #612040 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Chevrolet Car
Reason of review
Bad quality

Chevrolet - Car Review from Nashville, Tennessee

FUEL GAUGE ERRATIC CHECK ENGINE LIGHT CHECK GAS CAP  I have a 2005 Chevy Malibu. On March 22, 2015 I drove to Exxon gas station to fill up for the week. I filled up and started my malibu to see fuel gauge at full. Pulled out of gas station to stop light and fuel gauge drops from full to empty and fuel light comes on as well as check engine light. As I am sitting at light car completely shuts off. Had to turn ignition 3 times before it start. It act as if it didn't want to turn over. Went immediately back home. I have great concerns over this issue and I also google the issue with my car to find out that this is a regular issue with my year malibu (2005). However there is no recall on this problem nor the gas cap problem that I have been dealing with as well for over a year. Your company rather pay for deaths than fix the problem to prevent deaths. I will never by another chevy.
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ID
#611781 Review #611781 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Chevrolet Car
Reason of review
Damaged or defective
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