Chevrolet - Warranty Review from Fort Worth, Texas

My wife purchased 2011 Chevy HHR 2LT. There was nothing but numerous problems with that vehicle: a rotten egg smell in the interior lingered- was at the dealership many of times for it, always came out with "no problem found". Finally, after 8th visit the catalytic converter was replaced...why so many aggregations? Noise coming from the engine upon cold start up- still not fixed, after many complaints! Ignition key getting stuck in the start position, thus not disengage the starter...still going on, even after G.M big recall and many complaints.... A part consistently failing, while under the warranty, 5 replacements later(a LEMON !), G.M. is saying that it's on me to pay for another replacement, because they replaced it 5 times! But it is still under their 12 months/12,000mi warranty! They don't care, was told- "time to spend of pocket money on it". And we have, bought their extended warranty as well ! Truly, acting like government, GOVERNMENT MOTORS that is! Customer service using phony excuses not to fix an obvious PRODUCTION DEFECT PROBLEM and playing phone games....Shame on you GM! I wonder if Mary Barra is kept in the dark or what? Is she even reading the customer's concerns, does she even care? We'd NEVER buy another GM product and will discourage every one from buying as well.
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ID
#778143 Review #778143 is a subjective opinion of poster.
Product
Chevrolet Warranty
Reason of review
Bad quality

2015 Colorado - transmission

I have to say my new 2015 Colorado is the worst driving vehicle I have every owned. It seems like it cannot decide what gear to be in while driving in Atlanta traffic. I have taken it to two different dealers and both say ‘that is the way it works’. Do not get one of these trunks. If you spend any time in slow and go traffic you will be sorry. Just seems like a bad design. I was hoping for better. After all, it was trunk of the year?
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ID
#753988 Review #753988 is a subjective opinion of poster.
Location
Suwanee, Georgia
Reason of review
Bad quality

Help

Hi I’m calling for help to anyone who willing to help me. The dealer (key Pinetown) done something wrong with the vehicle they messed up the service and GMSA is aware they didn’t do anything about it beside to tell me that they will speak with the dealer management. The car on service book is sitting on 30 000 KM waiting for 45 000 KM service but according to odometer the car is in 52 000 KM that means it skip the service for 45 000 KM. I did report this to GMSA what did they do nothing they told me the dealer will call me to book a car for the service even now I’m still waiting. The car is flashing the warning light now that means there is a problem with the car what should I do since dealer(key Pinetown) and GMSA knows about this but they are not helping me at all. The carelessness and not caring of key Pinetown is costing me lot of stress but GMSA always put a blame on me. After this complain that is when I’m going to get attention I hope this is how they work. I think I have to wait till the car is fully damaged so that I will have to pay GMSA is aware and they are not doing anything about this I’m scared even to drive the car now but everyone is ware of the problem Answers: 1. How long should I wait for the call to bring the car for the service? 2. I want to know what you are going to do about this mess you done in car by making a mistake of skipping a service. 3. What was the steps taken about the negligence of key Pinetown? This was the last email I got from Thibe Pooe if you look into Answer of question 3a , b and c you and understand the situation I’m in right you will see this people they don’t value their customer at all and GMSA is aware but they down do anything beside to conclude for you and if you not satisfied they shut you down. Good day Mr. Ngubane, Question 1 & 2: • The correct information is that the discussion happened physically at the dealership and should the footage be made available after the necessary legal process has been followed – we would still be unable to confirm the outcome of the conversation since there’s no audio on CCTV footage. Question 3a: • We take note of the human error made by our dealer and we will ensure that internal measures are put in place to avoid such from re-occurring. However with this said, we cannot hold the dealership entirely responsible for the error in mileage as the vehicle has a manual setting to have the mileage changed and this could have been done mistakenly by any party. Question 3b & c: • I was highlighting the next service interval which was 45 000kms. We are aware that your vehicle has already been serviced successfully. The conversion from miles to km’s will not affect your warranty in any way. The matter was discussed with our Regional Manager, Mr. Lloyd Appanna who advised that even though the vehicle is currently on 50 000km GMSA will still honour is warranty obligations if the vehicle is serviced immediately. The dealership will document that the service was done late due to the mileage being recorded in miles and not kilometres. Please note that if the vehicle is not serviced immediately then you do face the risk of the warranty being fully void. We will request the dealership to be in contact with your service plan administrator to clarify any misunderstanding that may arise. Question 4: • We as General Motors SA are required by law to comply with the South African Bureau of Standards and ensure we therefore we will not be selling vehicles that do not meet the regulated standards. Furthermore, we would like to point out that we sell our new vehicles with a 5 year / 120 000 km warranty and free 5 year / 120 000km roadside assistance Driver Support Plan. The warranty is intended to protect the vehicle owner against unforeseen costs related to any premature component or product failure that may occur excluding wear and tear items as per the terms and conditions of our New Vehicle Warranty. We sell vehicles with a warranty for this very reason, that we cannot guarantee that our customers will never experience any component failures, taking into consideration that our motor vehicles are manufactured with 5000 plus components. In such circumstances, we will replace or repair the component and not replace the vehicle (e.g. a R35 000 gearbox will be repaired or replaced, but not the R330 000 vehicle). In addition, every vehicle and concern is fully investigated and repaired based on its individual merit and concern. Should you still be dissatisfied with our above responses to your questions. Please seek alternative dispute resolution by contacting the Motor Industry Ombudsman. No further communication will be received from us regarding this particular matter. We now consider this mater closed. Kind regards, Thibe Pooe Customer Service & Operations Manager GMSA Customer Care Centre ramothibemosimanegape.pooe@***.com T 011 806 **** | C 0800 42*
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ID
#750746 Review #750746 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Cons
  • Dont care about customers
Reason of review
Poor customer service

Negligence/Unsafe Chevrolet HHR

Have 2008 Chev. HHR wagon. Part of ignition recall 2014. Vehicle stalls on freeway at 75mph. Atleast 6 incidences of near death. 4 garage visits, noone can diagnose problem, until the recall. Finally had ignition fixed and problem was ok until today. My daughter driving to work today had Semi-truck swerve off road to avoid rear ending her. Call to Chevrolet today says owner problem. Not theirs. No recall at this time. Why not just say, go ahead and die on the freeway as your car loses all power and no power steering to get off highway and avoid death. Thanks GM No dealership will touch the car for a tradein because of the safety concerns. What do I do with the car GM? Let you children drive it? Knowing they could die on the freeway today?
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ID
#739515 Review #739515 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado
Product
Chevrolet Car
Cons
  • Defective ignition negligence
Reason of review
NOT HAPPY AT ALL

COLORADO DIESEL DOES NOT EXIST!

Chevy has been hyping availability of the the 2.8 Duramax in the Colorado for 2016. The 2.8 DURAMAX has not even been verified by the EPA and can not even be built yet, let alone delivered to dealer inventory. This vehicle doesn't even exist, yet Chevy are advertising...
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1 comment
#1119733

The diesel version is actually available in the European market, but still does not meet EPA in the USA, like most European diesel engines

ID
#737425 Review #737425 is a subjective opinion of poster.
Location
Freedom, Maine
Cons
  • Over priced
  • False advertising
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Let the company propose a solution
New Reviewer

Chevy (Chevrolet) Vehicles are ***

Update by user Nov 18, 2015

What follows is my update on this issue. gm never contacted me about this issue. They just ignored it.

More on that later.

After some further investigation (Google & Youtube) I find out this is a common problem with gm large SUV's and Pickup trucks. The mechanism that unlocks the spare tire and lets it come down - seizes up over time, and won't let the spare tire come down.

The solution is simple - periodically spray some anti-seize (WD-40 or CRC) on the latch mechanism, to keep it working properly.

However, gm doesn't tell you this. They just let seize up, and leave you (the motorist) stranded on the side of the road - unable to change your flat tire.

How many motorists have been left stranded in this manner? I'm sure it's in the millions. So far that's fairly typical for gm. How much can we screw the paying motorist - with poor engineering, expensive parts and service, and, *** vehicles? No Integrity! The heading for my original post was - Chevy vehicles are "***." Unfortunately pissedconsumer didn't like that word, and deleted it. So I'm going to try a few others. Chevy vehicles are "horrible." Chevy vehicles are "terrible." Chevy vehicles are "poorly engineered." Chevy vehicles are "unreliable." Do yourself a favor and buy vehicles from another manufacturer. You'll save yourself a ton of heartache and money. Thanks for reading.

Original review posted by user Nov 09, 2015
After many years of pain and aggravation with my chevy trailblazer vehicle, I’ve finally had enough. What follows will be a weekly blog that outlines my various problems and trials with my chevy trailblazer. Thank you to pissedconsumer for allowing me this forum to discuss my frustrations, and, alert you all to the reasons why you SHOULD NOT purchase or lease a chevy vehicle. The latest episode. ============== Over the past week I have noticed that my left rear tire has a slow leak. I add air to it, and one day later it starting to look low. After two days it is really low, and I must add air before driving anywhere. I’ve been stopping at a gas-station every day to add air to the tire. My proposed solution - Change the tie and put on the full-size spare. Then take the leaky tire to the tire store and have them fix it. Easy, right. On the weekend I tried to change the tire, to swap the spare onto the left rear of the car and take the leaky tire to be fixed. However, to get the spare tire out you have to connect the jack handle to the spare tire cable winch system, and winch down (lower) the spare tire down to the ground, remove center holder mechanism from the center of the rim. So I wound the spare tire cable winch down to release and lower spare tire. The winch cable released and wound all the way down. However, the spare tire stayed latched to the underside of the car. The spare tire would swivel and move around, but it would not release and come down, even though the cable was all the way down. OMG what a mess. Total mess I can’t even change my own spare tire. Now I’m up for a bunch of time and labor just to change my own spare tire. MAJOR FAIL - gm. Thanks for reading. Look for future installments on my blog – the trials misfortunes of owning a gm vehicle.
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ID
#731612 Review #731612 is a subjective opinion of poster.
Location
Morgantown, Pennsylvania
Product
Chevrolet Car
Reason of review
Bad quality
Loss
$55
Preferred solution
Let the company propose a solution

2010 Gmc Terrain Review

I have a GMC Terrain that i purchased in April of this year. Two weeks after i got it i had to take it back because there was no oil in it. It is now November and I'm still having the same problem after taking it back to the dealer 4 times. The first time the mechanic said they rebuilt the engine. But when i took it back 2 weeks later the story changed. I will Never buy another GMC again.
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ID
#727490 Review #727490 is a subjective opinion of poster.
Location
Birmingham, Alabama
Reason of review
Bad quality

2013 Chevrolet Silverado 2500Hd Review

2013 chevy Silverado 2500..12000 miles driver seat worn ..rear bumper clips broken..window switch broke..glove box broke..rear brakes replaced ..paint job blows...1st owner...only driven on weekends...dissatisfied!!!!!
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ID
#726465 Review #726465 is a subjective opinion of poster.
Location
Bethlehem, Pennsylvania
Reason of review
Bad quality

1997 Chevrolet Cavalier Review

Your 97 cavilear sucks won't start and chevy service sucks even more ill never buy any chevy products ever again
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ID
#725700 Review #725700 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Bad quality

2015 Chevrolet Traverse Review

I start having bad experience with Chevrolet regarding my 2015 Chevrolet Traverse
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ID
#722744 Review #722744 is a subjective opinion of poster.
Location
Lynn, Massachusetts
Reason of review
Bad quality

2012 Chevrolet Malibu Ltz Review from Los Angeles, California

Chevy Malibu 2012 back seat which is very rarly sat in was coming apart at the seam. Fortunately I was still within the bumper to bumper coverage. The back seat was replaced hassell free. However now that I am no longer under the bumper to bumper my driver seat upper left side has coming apart at the seam. I have leather seats. Wrote Corp Chevy they assign a case Manager from another state who got in contact with my dealer to inspect. Where I am now a month and half later a District Manager from Corp travels to each dealer to review cases. Cost is about $700 to fix Chevy is offering to fix and I would have to pay $200. This is a known defect of the seats being poorly sewn. I should not have any out of pocket expesnse. I do love my Chevy but would think twice before buying another or advising other to, very sad to say!
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ID
#718629 Review #718629 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Bad quality

2015 Silverado, engine ruined at 27k miles, no warranty help

Chevrolet - 2015 Silverado, engine ruined at 27k miles, no warranty help
One of our two 2014 Silverado pickups with 6.0 gas engine spun a ros bearing at 27000 miles and ruined engine. without removing a single bolt to see what caused the failure, Chevrolet declined the warranty because we did the oil changes ourselves. We paid $8,400 to get a new engine installed at an independent shop. After 49 years of GM loyalty, I will never buy another one. The ruined engine turned out to have just one bad bearing and the shop owner said his opinion was that the bearing was defective. We are about to submit to BBB arbitration to see if we can get any help. The two new Silverados cast 45k each. The second one has had no problems and our oldest one of 5 has over 240k miles.
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ID
#714612 Review #714612 is a subjective opinion of poster.
Location
Seattle, Washington
Reason of review
Warranty issue
Loss
$9000
Preferred solution
Full refund
New Reviewer

Chevrolet Avalanche dangerous

My fathers 2008 Chevy Avalanche has 55000 miles on it. I drove it this summer and noticed many things wrong with it. Most noticeably were the interior doors handles where the chrome was peeling, leaving sharp pieces of metal to cut your handles when you entered or exited the vehicle. My sister (on chemo) & my father ( on blood thinners) said while the car had been in the shop many times the door handles were not under warranty. I contacted Chevrolet customer service who referred me back to the local service agency, Dennis Hanks Chevrolet, Ozark MO. Again my father was told they would fix it for $200 per handle plus labor. The manager told my sister, who questioned the failing materials used, that they couldn't use steel because it would cause the gas mileage to go up ( like someone driving a Chevrolet cares about that). My family stated the manager and service department treated them rudely and condescending. I again spoke to customer service who again blew me off. By the way. The engine on this car appears to be going so I've advised my family to cut their losses, put a lemon on the car and buy anything but an American car. Sad but true!
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ID
#706965 Review #706965 is a subjective opinion of poster.
Location
Ozark, Missouri
Product
Chevrolet Car
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chevrolet Car Review

Melbourne, FL Rosner Chevrolet refuses to give me the name of their insurance company when my car was damaged on their property. I'm calling my lawyer & the news media.
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ID
#706529 Review #706529 is a subjective opinion of poster.
Location
Palm Bay, Florida
Product
Chevrolet Car
Reason of review
Poor customer service

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New Reviewer

2013 CHEVY MALIBU ECO

LAST YEAR MY CAR CAUGHT ON FIRE. I HAD CONTACTED CHEVY TO TELL THEM OF THE PROBLEM I HAD (IN SHORT-CAR HAD TICKING NOISE IN DASH BOARD. WENT SHOPPING CAME HOME-CAR ALARM WENT OFF-WENT TO LOOK WHY-CAR ON FIRE DRIVER SIDE DASHBOARD) WANTED CHEVY TO WARN PEOPLE OF THIS PROBLEM BECAUSE DOORS LOCKED IF I WAS IN CAR I WOULD NOT HAVE BEEN ABLE TO GET OUT- DID NOT WANT TO SEE THIS HAPPEN TO ANYONE. AND CHEVY WAS NOT INTERESTED IN MY PROBLEM I WAS TOLD YOUR INSURANCE WILL HANDLE IT OR WE WILL - BUT COULDN'T TELL ME TIME WOULD TAKE IF THEY HANDLED IT
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ID
#704513 Review #704513 is a subjective opinion of poster.
Product
Chevrolet Car
Pros
  • Help from dealership
Cons
  • Unintrest of chevy about customer safety
  • Dealing with corporate
Reason of review
Poor customer service
Loss
$5000
Preferred solution
MAKE PEOPLE AWARE OF PROBLEM SO NO ONE GETS HURT. OFFER ME SOMETHING TO RECOVER MONEY I PUT OUT. BECAUSE PROPER MAINTENANCE WAS DONE AND CAR WAS KEPT IN IMMACULATE CONDITION. PLANNED ON HAVING CAR FOR LONG RUN I DID NOT CAUSE PROBLEM