Chevrolet
Reviews and Complaints
Radio
Preferred solution: For my truck too stay new Ann’s not Altar
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Verified ReviewerTruck broke down
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy a diesel 2500 ****
Bad experience
Just letting you know about a bad experience I had today at your dealership today. I recently received an offer to trade in my 2018 silverado LT v6, which I'm paying 390 a month, for 2021 silverado custon trail boss v6 at a cost of 401 per month for a new 72 months.
I called the dealership and told him that I did not want to pwaste my time if this deal was not legit. They insisted I come down and talk and that they would be able to get me something. Again when I got down there I told him that if you cannot get something at the 401 price per month like the paper said then Please do not waste my time as I do not need to trade in my truck because I love my truck. After a waste of 3 hours of my life the best offer they had was $549 a month for a v8 because they claim they had no V6's.
I'm very aware that the V8 is slightly more pricey but not for a $150 a month for 72. I was told that when I bought the 2018 that I had put almost $15000 down and I wasn't putting money down today. My response was that's not what the paper says because this was all included in the offer I got from the dealership. They asked me to wait a few minutes too "see what they could do".
They further insult my intelligence by coming back with a 485 a month for 84 months offer , which if you do the math, costs more than the original offer they gave me. They told me the only thing I could get for close to 401 a month was a 4 cylinder even though the deal stated a 6 cylinder. I politely declined and needless to say I walked out of there extremely aggravated.. Not because I didn't get the deal because I didn't need the deal.
I was aggravated because I asked them not to waste my time and I was aggravated because I don't understand how a company send an offer a deal like that and come back with nothing even remotely close.
When I bought the truck in 2018 I left the dealership aggravated Because I felt that I bent too much even though I did get the truck I wanted. After today's experience I do not think I will be going back to this dealership anymore.
Problem with tires and alignment
I'm having a problem with chopped tires on my new truck. I went to the dealership on Saturday Aug 21 with 6,687 miles and they Disregarded my concern at that visit and just rotated the chopped front tires to the back so I contacted the service manager on Monday Aug 23 with my concern.
He agreed to look at the truck and check the alignment. So I took the truck to let him visually see the tires on Tuesday after work at the end of the day just so he could see my concern. He made excuses stating that the 3.0 Diesel engine is heavy and could cause the tires to chop and suggested the tire should be rotated every 6000 mile. He also made statements that they are not that bad but I disagreed with him and stated that at a little over 6000 miles my tires shouldn't be chopped.
We made a plan to drop off the truck this morning so they could have it for the day which I did at 6,842 mile they checked the alignment and the right front was in the yellow and the steer ahead was to the right in the yellow and they made adjustments. So I picked up my truck after work and asked about the chopped tires getting replaced under warranty and they said the alignment wasn't bad enough for tire replacement.
My tires are chopped and the other way to fix that is to replace them and the dealership refused. That is my problem and need it addressed.
- Service staff are lying in your face
- Does not stand behind product
Preferred solution: Tire replaced
User's recommendation: Don’t buy a new car or truck until they put it on the alignment rack and prove that it’s align correctly before signing anything
Optometrist
I have a 2018 Chevrolet half ton 4 wheel drive.
Pissed as heck
User's recommendation: go elsewhere
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Verified ReviewerProperty Damage from dealership
- Blamed me for the cause of the problem
Preferred solution: Repairs to the damage and a refund for the service
User's recommendation: Stay away from this dealership and company.
Lousy tv commercials
Preferred solution: Apology
User's recommendation: Chevy vehicles are built to last !
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Verified ReviewerSpecial Service Bulletin No. 14311B
Kevin P. Moran
1503 E.
Centre Ave., #208
Portage, MI 49002
269-370-****
2015 Chevy Cruze
VIN: 1G1PC5SB5 F727****
Miles: 101,001
RE: The Trials And Tribulations Of Dealing With Chevrolet and A Service Bulletin
Dear Chevrolet:
On 12/26/2020 I started the car and many caution lights engaged, including anti-lock brakes, service traction system, service stabilitrac, power steering. This was a first and I turned off the ignition, checked for broken belts and leaking fluids. All appeared fine. I started the car and all the same indicators came on.
This time I attempted to drive and there was no power steering. I went inside to attempt some detective work on youtube and found the GM Service Bulletin 14311B, Special Coverage. The bulletin described my issues and indicated my Cruze was within the parameters of the Special Coverage. Thirty minutes had passed and I went to start the car.
It started perfectly, no caution lights and the power steering was working well.
The problem is, what will happen if this reoccurs while my wife has the car?
The negative terminal, per your Bulletin and common sense, needs to be replaced. Thats what your experts have diagnosed the solution to be, which must be a common occurrence or there would be no Bulletin No. 14311B.
This next part is where things took an unanticipated twist. I phone the local Chevrolet dealer, (John Tapper, Paw Paw, MI 49069), and their service department, Megan, had never heard of or had access to the Bulletin.
She gave me the 800-222-**** number and told to give them a try. I was eventually connected with Samantha. After 70 minutes her advice was to go to my.gm.com/recalls, which I already found talking with Samantha. I explained Id been there already and recalls are not special bulletins and could I please have either the email to file a formal complaint or give me a supervisor.
Samantha gave me to Gee, Samanthas supervisor (horrible connection and heavy accent). Same playbook routine and I asked for a person in the technical department (877-558-****). Same playbook and was given to Arnal who sent me to Chrystal. It has now been 195 minutes.
Chrystal told me to talk to Tapper and tell them she sent me (this was another 44 minutes). I told her we should call them together and I was sure it would mean something coming from her. (Prelude: I did obtain this email address from Gee using, Is there an email address for complaints, yes or no. Also, Gee explained to me that by using the last 8 alpha-numeric symbols of my VIN on the 2015 Cruze, she could ascertain it did not qualify for the Special Coverage Adjustment.
When I questioned Gee as to why not it was a 4 minute spin that could have saved us both 3 minutes and 57 seconds if she would have said, I havent a clue.) After much time, Chrystal said she had Tapper on the line and was it OK to have a three way so she could get them up to speed, (Which I thought was the point prior to her phone call to them.), and I said Certainly. I was now talking to Zach at Tappers in Paw Paw who was kind, considerate and professional. I asked Zach where Chrystal was and he informed me Chrystal had asked for his manager and he informed her that she had that day off. When I asked Zach if Crystal explained the situation he said no but how could he help me.
Almost 240 minutes and all I could do was admire pure profligacy, (Never saw it before).
That is not the term William Durant envisioned someone in 2020 would be using to describe one of GMs stronger attributes.
All the above leads up to this simple question: If my 2015 Cruze is using the same negative battery cable as the Cruzes that qualify for the replacement per your Bulletin and my 2015 Cruze is experiencing the exact same symptoms described in your Service Bulletin, why dont you cover it?
Sincerely,
Kevin P. Moran
P.S.: My mother Passed on 1-3-2021 and I was engaged in the funeral and estate requirements which explains the lapse in time from 12/26/20 to 1/26/21.
Preferred solution: Comply with Special Bulletin No. 14311B
Customer complaint
Too soon to repair needed
Preferred solution: Price reduction
See details below
Preferred solution: Let the company propose a solution
User's recommendation: 5 stars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Delray Beach, FloridaProblem with dealership
- Pretty good ride to much wind noise comfortable good mileage
- Blamed me for the cause of the problem
- Quality and customer service is worst
Preferred solution: Not really sure wish I never bought a car from them. The car I have now is ok
User's recommendation: Shop someplace w
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChevy express
Preferred solution: I would like a mirror that I can actually see out of, the split mirror is the dumbest *** design ever.
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I dont think you know what a trail boss is buddy