Rojelio R
map-marker Houston, Texas

Radio

I have a new truck and Im a little worried because they messed up my radio and they wanna take my truck and its a brand new truck And it wasnt at my phone I just went to go get my oil changed and they said I had some recalls
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Preferred solution: For my truck too stay new Ann’s not Altar

Gerardo E Rbn

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Verified Reviewer

Truck broke down

I have a brand new 2022 Silverado 2500 high country I have had it for 1 month I have driven it for 10 days the first day I bought it got put in the shop they didn't find out what was wrong 3 days later they fix it it was something to do with the diesel tank so they replaced it I drove it for 9 days know I am back at the dealership for the same reason. That is why I buy new trucks so I won't spend my time at the dealership not with this truck
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Loss:
$3500

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy a diesel 2500 ****

Anonymous
map-marker Rockville Centre, New York

Bad experience

Just letting you know about a bad experience I had today at your dealership today. I recently received an offer to trade in my 2018 silverado LT v6, which I'm paying 390 a month, for 2021 silverado custon trail boss v6 at a cost of 401 per month for a new 72 months.

I called the dealership and told him that I did not want to pwaste my time if this deal was not legit. They insisted I come down and talk and that they would be able to get me something. Again when I got down there I told him that if you cannot get something at the 401 price per month like the paper said then Please do not waste my time as I do not need to trade in my truck because I love my truck. After a waste of 3 hours of my life the best offer they had was $549 a month for a v8 because they claim they had no V6's.

I'm very aware that the V8 is slightly more pricey but not for a $150 a month for 72. I was told that when I bought the 2018 that I had put almost $15000 down and I wasn't putting money down today. My response was that's not what the paper says because this was all included in the offer I got from the dealership. They asked me to wait a few minutes too "see what they could do".

They further insult my intelligence by coming back with a 485 a month for 84 months offer , which if you do the math, costs more than the original offer they gave me. They told me the only thing I could get for close to 401 a month was a 4 cylinder even though the deal stated a 6 cylinder. I politely declined and needless to say I walked out of there extremely aggravated.. Not because I didn't get the deal because I didn't need the deal.

I was aggravated because I asked them not to waste my time and I was aggravated because I don't understand how a company send an offer a deal like that and come back with nothing even remotely close.

When I bought the truck in 2018 I left the dealership aggravated Because I felt that I bent too much even though I did get the truck I wanted. After today's experience I do not think I will be going back to this dealership anymore.

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1 comment
Isaac M Cjk

I dont think you know what a trail boss is buddy

Richard M Slg
map-marker Whitestown, New York

Problem with tires and alignment

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I'm having a problem with chopped tires on my new truck. I went to the dealership on Saturday Aug 21 with 6,687 miles and they Disregarded my concern at that visit and just rotated the chopped front tires to the back so I contacted the service manager on Monday Aug 23 with my concern.

He agreed to look at the truck and check the alignment. So I took the truck to let him visually see the tires on Tuesday after work at the end of the day just so he could see my concern. He made excuses stating that the 3.0 Diesel engine is heavy and could cause the tires to chop and suggested the tire should be rotated every 6000 mile. He also made statements that they are not that bad but I disagreed with him and stated that at a little over 6000 miles my tires shouldn't be chopped.

We made a plan to drop off the truck this morning so they could have it for the day which I did at 6,842 mile they checked the alignment and the right front was in the yellow and the steer ahead was to the right in the yellow and they made adjustments. So I picked up my truck after work and asked about the chopped tires getting replaced under warranty and they said the alignment wasn't bad enough for tire replacement.

My tires are chopped and the other way to fix that is to replace them and the dealership refused. That is my problem and need it addressed.

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Cons:
  • Service staff are lying in your face
  • Does not stand behind product

Preferred solution: Tire replaced

User's recommendation: Don’t buy a new car or truck until they put it on the alignment rack and prove that it’s align correctly before signing anything

Terry C Fxt

Optometrist

Your company should make create windshields that will adjust to driver and passengers vision. This will help both individuals see everything on the road, expressways, dark tunnels, etc.
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Anonymous
map-marker Latonia, Kentucky

I have a 2018 Chevrolet half ton 4 wheel drive.

Yesterday my pickup wouldn't start because the starter didn't work. I had to be towed in to the garage in town. The garage owner knew EXACTLY what the problem was. Starter didn't work. He installed a new one. He said my truck was the third truck in eleven days with the same problem. Bad starter. Obviously GM has a serious problem on their hands. Including towing, this cost me $530.00. I am requesting that you reimburse me $530.00. Cliff Tumosa, 809 bear Hill Road, Dover-Foxcroft, Maine 04426, 207-564-****. Thank you. I am waiting by my phone for your call.
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Anonymous
map-marker Malibu, California

Pissed as heck

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Was told to bring my Volt in on Saturday only to be told to come back on Monday. Drove almost 50 miles one way, Stupid employee. insulting to good customer
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User's recommendation: go elsewhere

Andrew M Usv

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Verified Reviewer

Property Damage from dealership

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Chevrolet - Property Damage from dealership
Chevrolet - Property Damage from dealership - Image 2
Chevrolet - Property Damage from dealership - Image 3
Chevrolet - Property Damage from dealership - Image 4
Original review May 10, 2021
We dropped off our 2019 Cadillac XTS for service to a check engine light. After leaving the vehicle there over the weekend we noticed significant damage to the drivers side skirt. 3 noticeable dents with fresh scratches. Roger, the service rep at Win Chevrolet in Carson told us the scratches looked rusted and old and that the dents looked intentional, denying liability. He was wrong about the rust, as there was no sign of rust but he was right about the intentional denting. He said he would review the câmaras and get back to us. Unacceptable.
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Cons:
  • Blamed me for the cause of the problem

Preferred solution: Repairs to the damage and a refund for the service

User's recommendation: Stay away from this dealership and company.

Lindia R
map-marker Hot Springs Village, Arkansas

Lousy tv commercials

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My phone call was wonderful the girl was awesome the thing Im complaining about is the sad Chevy commercials youre playing in because its Covid and I dont do anything but stay home and watch TV Ive been watching a lot of commercials and your Silverado pick up truck commercials embarrassing as a truck owner that the best you guys can say about the truck as it has an extending tailgate oh you guys are sad sad sad sad commercial for got a step up the game I love my Chevy lace thank you so much and Im sorry again for taking up time
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Preferred solution: Apology

User's recommendation: Chevy vehicles are built to last !

Featured
Kevin M Jdy

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Verified Reviewer

Special Service Bulletin No. 14311B

Chevrolet - Special Service Bulletin No. 14311B
Explore video interviews

Kevin P. Moran

1503 E.

Centre Ave., #208

Portage, MI 49002

269-370-****

2015 Chevy Cruze

VIN: 1G1PC5SB5 F727****

Miles: 101,001

RE: The Trials And Tribulations Of Dealing With Chevrolet and A Service Bulletin

Dear Chevrolet:

On 12/26/2020 I started the car and many caution lights engaged, including anti-lock brakes, service traction system, service stabilitrac, power steering. This was a first and I turned off the ignition, checked for broken belts and leaking fluids. All appeared fine. I started the car and all the same indicators came on.

This time I attempted to drive and there was no power steering. I went inside to attempt some detective work on youtube and found the GM Service Bulletin 14311B, Special Coverage. The bulletin described my issues and indicated my Cruze was within the parameters of the Special Coverage. Thirty minutes had passed and I went to start the car.

It started perfectly, no caution lights and the power steering was working well.

The problem is, what will happen if this reoccurs while my wife has the car?

The negative terminal, per your Bulletin and common sense, needs to be replaced. Thats what your experts have diagnosed the solution to be, which must be a common occurrence or there would be no Bulletin No. 14311B.

This next part is where things took an unanticipated twist. I phone the local Chevrolet dealer, (John Tapper, Paw Paw, MI 49069), and their service department, Megan, had never heard of or had access to the Bulletin.

She gave me the 800-222-**** number and told to give them a try. I was eventually connected with Samantha. After 70 minutes her advice was to go to my.gm.com/recalls, which I already found talking with Samantha. I explained Id been there already and recalls are not special bulletins and could I please have either the email to file a formal complaint or give me a supervisor.

Samantha gave me to Gee, Samanthas supervisor (horrible connection and heavy accent). Same playbook routine and I asked for a person in the technical department (877-558-****). Same playbook and was given to Arnal who sent me to Chrystal. It has now been 195 minutes.

Chrystal told me to talk to Tapper and tell them she sent me (this was another 44 minutes). I told her we should call them together and I was sure it would mean something coming from her. (Prelude: I did obtain this email address from Gee using, Is there an email address for complaints, yes or no. Also, Gee explained to me that by using the last 8 alpha-numeric symbols of my VIN on the 2015 Cruze, she could ascertain it did not qualify for the Special Coverage Adjustment.

When I questioned Gee as to why not it was a 4 minute spin that could have saved us both 3 minutes and 57 seconds if she would have said, I havent a clue.) After much time, Chrystal said she had Tapper on the line and was it OK to have a three way so she could get them up to speed, (Which I thought was the point prior to her phone call to them.), and I said Certainly. I was now talking to Zach at Tappers in Paw Paw who was kind, considerate and professional. I asked Zach where Chrystal was and he informed me Chrystal had asked for his manager and he informed her that she had that day off. When I asked Zach if Crystal explained the situation he said no but how could he help me.

Almost 240 minutes and all I could do was admire pure profligacy, (Never saw it before).

That is not the term William Durant envisioned someone in 2020 would be using to describe one of GMs stronger attributes.

All the above leads up to this simple question: If my 2015 Cruze is using the same negative battery cable as the Cruzes that qualify for the replacement per your Bulletin and my 2015 Cruze is experiencing the exact same symptoms described in your Service Bulletin, why dont you cover it?

Sincerely,

Kevin P. Moran

P.S.: My mother Passed on 1-3-2021 and I was engaged in the funeral and estate requirements which explains the lapse in time from 12/26/20 to 1/26/21.

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Loss:
$415

Preferred solution: Comply with Special Bulletin No. 14311B

Anonymous
map-marker Reinbeck, Iowa

Customer complaint

Getting 2019 silverado repaired. I had to call dealer they were supposed to call me never did when I got things figured out now they say they had to order parts last Friday when I had truck in there they could of fixed on the spot but didn't think it should of cost me 600.00 out of my pocket finally got ball rolling on it but still pissed on way it was handled and still being handle makes you want to switch brands or dealers need better training
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Moajjem H Ttu
map-marker Salina, New York

Too soon to repair needed

I bought the 2018 Tahoe after 2 year hood hinge damaged now starter damaged plus LED 3rd brake is gone too so I'm asking you there is any help for me it really costly service this first Chevy I bought I never strangle
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Preferred solution: Price reduction

Patricia B Kry

See details below

I am trying to buy a 2021 trail boss double cab with standard bed 4x4 black with black bow tie pkg i have talked to 5 dealers and noone can order one or tell me if one is intransit
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Preferred solution: Let the company propose a solution

User's recommendation: 5 stars

Steven G Vtf

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Verified Reviewer
| map-marker Delray Beach, Florida

Problem with dealership

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I bought a Camaro used 2015 from a Chevy. Have ms 5 bad discs three hip replacements since October. Walk with cane problems with movement. Bad choice like 600hp. It was not safe. Back to dealer after two weeks to exchange car. $4000 depredation but if I boy1of too demo trexs with about 3500 miles on there $2000 of the depredation would be my deposit. Not happy but my back was against the way. No discount given for demo. Deposit listed aspaid on sales slip. No deal is caring that I owe $2000 for the deposit I have had the car two weeks. I feel taken advantage of my ms does effect m
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Loss:
$2000
Pros:
  • Pretty good ride to much wind noise comfortable good mileage
Cons:
  • Blamed me for the cause of the problem
  • Quality and customer service is worst

Preferred solution: Not really sure wish I never bought a car from them. The car I have now is ok

User's recommendation: Shop someplace w

Michael P Hfh

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Verified Reviewer

Chevy express

Nice van, stupid *** mirrors !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Preferred solution: I would like a mirror that I can actually see out of, the split mirror is the dumbest *** design ever.

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