New Reviewer

Mobile App is a RIP OFF

When you spend $45,000 in a truck and then they decide to start charging a ridiculous price for a mobile key fob. Slap in the face to the consumer who is loyal and keeps money coming to GM. Way to screw you're customers!!!
View full review
ID
#1470739 Review #1470739 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
give us what we deserve

No customer service

What has happened to the customer service? There is no follow through, no courtesy, no customer service anymore. I love my Chevys and have for many years, however its no longer worth me purchasing vehicles and having to fight for basic customer satisfaction. No more for me.....
View full review
ID
#1460222 Review #1460222 is a subjective opinion of poster.
Service
Chevrolet Customer Care
Reason of review
Poor customer service
New Reviewer

NEVER AGAIN

I called them because their dealership lied and sold me a warranty on my brand new car that they said was for 120k miles, but was only ever for 100k. Now that I hit 100k with perfect dealership maintenance on the car I have an oil leak and a coolant leak. I asked them if they would be able to provide financial assistance for my $2,000.00 repair since I am a loyal customer and they said no. I will be getting rid of the Cruze and I have learned from my mistakes. Thank you for showing me how much GM cares about their customer. NOT.
View full review
ID
#1458521 Review #1458521 is a subjective opinion of poster.
Service
Chevrolet Customer Care
Cons
  • False advertising
  • Craftsmanship
  • Customer service
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer

What happened to the reliable Chevrolet?

I bought a used 2012 Chevy Mal[bu with 60,000 miles on it 3 months ago. It ran great until the 6 year old battery died. After installing the new one the car has never run for more then 2 seconds since. I have replaced everything that you would think it would take to make it run (what ever happened to repairmen ?All I can find are replace mechanics, you know the guys that will keep replacing things til it runs) but still wont run. The latest educated guess is that the anti-theft has the injectors shut down and no amount of reprogramming will release this lock and on top of that it cant be turned off.I recently had major heart surgery to install a life saving heart pump and need to travel about 8 hrs round trip to the hospital almost monthly. I thought this car would be the answer to my prayers but it has turned into a nightmare instead.
View full review
1 comment
#1630518

Obviously, when you disconnected the battery something in the computerized system now on all cars got messed up. Your best option is to have the car towed to your local chevy dealer and see if they can find the problem.

Unless you have a local mechanic who has the necessary equipment and testing machines they will all just be guessing as to what is wrong.

A dealer's mechanic should be able to find the problem. Good luck, but something got "turned off" when the battery was removed and a good dealer's mechanic should be able to find it.

ID
#1449241 Review #1449241 is a subjective opinion of poster.
Location
Silver City, New Mexico
Product
2012 Chevrolet Malibu Car
Pros
  • Car to start
Cons
  • Total lack of quality
Reason of review
Bad quality
Loss
$11000
Preferred solution
fix it renew my faith in Chevy
New Reviewer

Paint peeling off Chevrolet cargo van

This Express Vans white paint is peeling off daily. It started to peel and blister at a car wash and now I am afraid to even wash it again. When driving on the highway the white paint is cracking and peeling off of the hood and fenders. It has also started to peel around the side cargo doors and roof. I have been a loyal Chevrolet customer for over 40 years. I also have a Z71 Silverado, a Silverado LS and a 1969 Camaro. I have also owned a Caprice Estate Wagon, a Celebrity, a Suburban and an Impala SS. This peeling paint is very unsightly in front of my customers. The Chevrolet dealers said that they can do nothing about this paint problem except to repaint the van at my expense. I would appreciate your help on this matter as soon as possible.
View full review
ID
#1384489 Review #1384489 is a subjective opinion of poster.
Location
Kenner, Louisiana
Product
Chevrolet Car
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution
New Reviewer

STOP BUYING GM PRODUCTS

This is GM customer assistance number, first off people are very rude and very unhelp Makayla worst person to speak to does not help at all I have a 2016 chevy malibu with just over 60 k miles and motor is out and they dont wanna help me with repairs. I have always bought chevy vehicles and this will be my last time worst experience ever even tho I took it to the dealer multiple times and never helped me find the problem and now that they did they dont want to help when their saying 8 / 10 cars have the same problems and they dont recall them their stealing from us STOP BUYING GM PRODUCTS.!
View full review
2 comments
#1645928

I have a 2016 Chevy Malibu lt that has a little over 36,000 miles and the entire engine has to be replaced!!!

#1574742

I just had the same problem with Bomin chevrolet in miami. They Said timing chain was bad with only 39,000 miles and 1 month past warranty.

3rd generation Chevy owner, sadly done with Chevy the dealerships here are awful. When you cant trust or have confidence in the dealership its time to change brands

View more comments (1)
ID
#1370706 Review #1370706 is a subjective opinion of poster.
Location
Avondale, Arizona
Product
2016 Chevrolet Malibu Car
New Reviewer

10,0000 for repairs

Purchased a 2009 Hybrid Silverado over a year ago, with 109,000 miles. “In theory” this is a brilliant design. If only the design as advertised warrants it’s Chevrolet name www.chevrolet.com. We have had some a series of repairs since purchase. Now the truck abruptly stop while driving. It's been taken, to GMC dealerships 4 times, with several repairs mounting into the thousands. Now the truck is still at the dealership with a repair cost of 10,000. Yes, you read correctly $10,000. Of course we were told the truck isn’t worth fixing. After looking at that repair estimate for a ASM module and ASM transmission, my technical brain got to working. How can a module go out? Here is the over view of Chevrolet's customer service. I called Chevrolet to see if we could get a resolution. After being insulted by the 2nd line manager. This manager, had the audacity to imply that I couldn’t afford the repairs, talk about a lack of empathy. Oh and he was dogmatic about it too. Transferred to the 3rd line manager. She was very polite. However, she went there, she boldly told me “NO”. She implied a couple of settle insults, "the quotes didn’t come from a GMC car dealership" "due to previous owners they have no idea what maintenance was performed" "due to the age of the truck and miles it's not covered under any warranty or for any assistance" I’m thinking what is she talking about. How can an average person perform maintenance on a module that connects to a transmission? Talk about insulting! Was told my case would be escalated. Today I’ve been told that Chevrolet is not responsible due this is a bumper to bumper issue. From my ignorant understanding doesn’t bumper to bumper mean maintenance. How can a module be covered under bumper to bumper? How is a consumer to supposed to maintenance a module? Of course Chevrolet thinks this is great customer service and stand by their product and decision.
View full review
ID
#1366780 Review #1366780 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
2009 Chevrolet Silverado Truck
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Let the company propose a solution
New Reviewer

Blind spot

Chevrolet - Blind spot
Chevrolet - Blind spot
Chevrolet - Blind spot
I bought my Silverado brand new I drove it for ten years untill I hit a truck in the side pulling out from my driveway. I stopped and looked right and saw nothing coming . I pulled out still looking right . The next thing I knew I had hit A white work truck in the side . Totalling my truck . Thank God niether of us was hurt . I could no fiqure how I did not see that truck . I got a rental . It was a Silverado also . I pulled up to the same spot that I had wrecked and waited on a vehicle to come down the road , I saw one and kept looking right . The vehicle disapeared into a blind spot where the door post meets the windshield . I continued to watch the vehicle while I eased forward . It stayed invisable untill it was right on top of me . I had never experienced this before . I fear that this is a problem. That is going to get someone setiously injure.
View full review
Featured
ID
#1332899 Review #1332899 is a subjective opinion of poster.
Product
Chevrolet Car
Reason of review
Bad quality

Very bad experience

Reliable kept my car for a week to fix a problem that was covered under a special warranty. They broke my key which had nothing wrong with it before it was taken there and I had to pay 60.00 for a new one. The evening that I got my car back the check engine light came on once again. It was another problem covered by the special warranty. I was told they would fix it for 258.00 when it should have been fixed for no charge. I declined repairs because I will get it fixed free of charge.
View full review
ID
#1314857 Review #1314857 is a subjective opinion of poster.
Product
Chevrolet Warranty
New Reviewer

Cam 2008 Z71

I had my cam and lifters replaced at a Mechanic shop. Apparently there were two cams for this model and year. Now, Chevy is only producing one cam and it has a groove in one of the lopes which allows it to leak oil pressure, turning on my light, which signals my "turn engine off" warning. Every time I stop at a light or in traffic or at an idle for more then 10-20 seconds. Mechanic says this is the cam sent to him by Chevy and solution is to replace the oil pump, However there was nothing wrong with the oil pump to begin with. I feel Chevy should repair or replace but can not reach anyone who can solve this. Who can I contact????
View full review
ID
#1312131 Review #1312131 is a subjective opinion of poster.
Product
Chevrolet Truck
New Reviewer

Key won't come out of ignition

Update by user Jul 02, 2018

the key, again (2nd time) locks and won't come out of ignition. I have to wait in the car for at least 10 minutes before the key unlocks. GM's response has been very slow and no solution offered, just requests for more information, which they got when I had to have it repaired the first time in Sept, 2017, which they charged me $250.00 for what is clearly and engineering problem.

Original review posted by user Jun 01, 2018
My Chevy Captiva ignition won't turn completely off and the key won't come out. This also results in the running lights remaining on and the radio remaining on. this runs down the battery. This is a design flaw or a parts problem that GM should have fixed. I had it fixed once and was charged @***.00. That was in Sept of 2017. It is now happening again! I have contact GM Social Media, again, been have no response after sending in my VIN. This is a serious problem that puts the owners at risk. I have to sit and wait in the car for 10 or 15 minutes before the ignition lock will release. This my wife's car and and she is an MS patient. I can't let her drive the car until it is fixed!!!!
View full review
2 comments
#1525742

My 2015 Chevy Cruze wouldn't shut off. Then the tire sensor claimed I had a low tire.

Took it to the tire place and nothing wrong with the tire. Battery kept going dead. All sensor lights kept coming on. Took it to Chevy and they said my warranty expired 9 days ago.

They wouldn't even look at the car.

It was tied to the dealership so I was left waiting for a ride home. I've had nothing but trouble with that car

#1522590

Why do you think it is a design flaw? I've never had this problem with my Captiva.

What does your wife's keychain look like? Is it one of these chains full of junk that hangs down and puts strain on the switch?

View more comments (1)
ID
#1269622 Review #1269622 is a subjective opinion of poster.
Service
Chevrolet Car Repair
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
New Reviewer

2017 Chevy Cruz air systems is killing us

We purchased a new 2017 Chevy Cruz. We have had a odor that leaves us with runny eyes burning nose and throat and lungs hurt so bad. Had our car in the shop for the 4th time. Picked it up got less that 30 miles down the road it is not fixed. They claim that corporate told them to put a odor kit on it. Guess what? It is still there. Called Corporate she sent me back to the service dept. Service man said then we will have to replace the evaoirator coil! Why did they not replace it instead of putting a odor shield on it? Now they have to take our car back again after the part comes in because they have to tear the dash out. Why did they not replace it to begin with? We need guidience? Anyone Help? Chevy seems like lets sugar coat it and they will go away. Do we need to hire an attorney? Please help
View full review
ID
#1268530 Review #1268530 is a subjective opinion of poster.
Product
2017 Chevrolet Cruze Car
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$19000
Preferred solution
Full refund

Break issue last one year chervolet Beat LS last 1 year details are attach please find

Dear sir My Name is lav kumar chaubey from Ranchi jharkhand mob no 878973****/980119**** I had purchased Beat ls from Rahul Automobile IN MAY 2014 TOTAL Running of my car is 42000/ & last 1 year i m facing lots of issue Regarding Break . Several times I had taken service Regarding Break Issue in service centre but i had not got proper solution . Many times my car had injured regarding break so many times informed to service centre only they are telling come to service centre but they are unable to solve issues of Break. I m very disappointed with service of Rahul Automobile / Its too much wastage of time /money /energy still problem is not Rectified i m in situation to sell my car because I m tired Service of RAHUL AUTOMOBILE IS NOT GOOD ONLY THEY ARE CHARGING MONEY BUT NOT PROVIDING SOLUTION . Please provide me Solution Thanks & Regards Lav kumar chaubey Jharkhand
View full review
1 comment
#1489758

Unfortunately, your post does not make any sense. What was the problem and what did they not do about it?

ID
#1264608 Review #1264608 is a subjective opinion of poster.
Product
Chevrolet Car
Reason of review
Bad quality
New Reviewer

GPS/Radio screen flashes

For the past couple of months my radio/gps screen has been shaking and flashing. I went to dealer today and was told it will cost $600 plus 2 hrs. Of labor to fix the problem! The car is only 4 years old and is stored in the winter months. The warranty is of course...
View full review
View full review
ID
#1262508 Review #1262508 is a subjective opinion of poster.
Product
2014 Chevrolet Corvette Car
Reason of review
Bad quality
Loss
$1000
Preferred solution
This problem should be fixed free of charge. Not a problem I caused.
New Reviewer

Broken wave plate

We just had the same problem on our 2008 chevy Malibu we purchased used last year. Wave plate broke less than 3 months out of warranty but we were under the mileage. After weeks of dealing with GM they take no responsibility. My teenage daughter was driving the car...
View full review
View full review
ID
#1244988 Review #1244988 is a subjective opinion of poster.
Product
2008 Chevrolet Malibu Car
Cons
  • Gm refuses to recognize the problem
Reason of review
Damaged or defective
Loss
$1505
Preferred solution
Full refund