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Product or Service Quality

One of our two 2014 Silverado pickups with 6.0 gas engine spun a ros bearing at 27000 miles and ruined engine. without removing a single bolt to see what caused the failure, Chevrolet declined the warranty because we did the oil changes ourselves.

We paid $8,400 to get a new engine installed at an independent shop. After 49 years of GM loyalty, I will never buy another one.

The ruined engine turned out to have just one bad bearing and the shop owner said his opinion was that the bearing was defective. We are about to submit to BBB arbitration to see if we can get any help.

The two new Silverados cast 45k each. The second one has had no problems and our oldest one of 5 has over 240k miles.

This person wrote the review because of warranty issue at Chevrolet and attached a photo. Reviewer claimed that he or she lost $9000 and wants Chevrolet to issue a full refund.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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