Chevrolet
Reviews and Complaints
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Verified Reviewer | Lodi, CaliforniaNot buddy take care about my problems
Preferred solution: Apology
User's recommendation: Not never
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Verified Reviewer | Bellevue, NebraskaResolved: No response from customer service
Problem was with the intake manifold.
Took my car to a GM dealership and problem was fixed. Chevrolet customer service never contacted me
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiagnostic test
- Cons so far
- Cons so far
Preferred solution: A new Cadillac converter it is under warranty
User's recommendation: Waiting for you to call me
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Verified ReviewerParts not available through GM. Need a truck not a car can’t go over the state line to go back home with the vehicle you let me use
Preferred solution: A truck so I can haul stuff that I was supposed to haul when I bought a $70,000 truck
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Verified ReviewerDisrespectful, inconsiderate behavior by a Manager the ruined a Sale!
On 12-28-22 @ 530 pm, I contacted AutoNation Chevy in Mesa, Arizona regarding a 2018 Colorado that had been advertised on their website. @ 6:13 PM, I received a phone call from Scott Monterios (I apologize If I have spelled the name incorrectly.).
Scott and I had a pleasant conversation and I indicated to him that my wife and I would drive in the next day to see the truck.
At this time, I informed Scott that we live in Vernon, AZ and it is a 175 mile one way trip.
Due to the long distance and effort to make this drive, I asked Scott to inform me if there was any status change to the truck prior to our arrival, Scott assured me that he would call and he understood and appreciated our travelling these many miles to visit his dealership .
We left the next morning @ 9:30 and when we got to Globe, AZ I called Scott telling him (via voicemail) that we were an hour away and if there is a status change to the truck, let us know. We arrived at the dealership when we had told Scott that we would (1:00 PM). and, they could not locate the truck! After 20 minutes of waiting/searching, I told the front desk personnel that we were going to lunch and when they locate the truck, let us know.
While at lunch, I called Scott (via voicemail) and indicated that we were across the street from my bank (Chase) and to find the truck , give me the price and I will present him with a Certified Chase Bank Cashier's check and we received no reply.
Apparently, Scott refuses to answer his land line or check voicemail. I returned to the Dealership and there was still no truck!
Scott located a handwritten log sheet that indicated the truck "had recently been moved to the Gilbert store". At this time, Scott's Salesman offered to sell me another vehicle, REALLY? I let the salesman know in no uncertain terms that they did not earn my business!
There was no offer to locate/retrieve the truck, no apology just rude and unnecessary abuse of a potential customer.
This is a shameful way to treat anyone, especially a repeat customer (11/2020 car purchase from the same dealership).
This would have been a "slam dunk "and one of the easiest transactions of the year!
Instead, because of the inconsiderate, unprofessional behavior of one person (Sales Manager, Scott) lost this Dealership a sale and any future sales that I may consider and the potential sales to any of my wide circle of friends.
I'm not certain that this message will be heard/read by the appropriate individual(s). I just thought Chevy should know how a straightforward transaction was completely destroyed by a person who couldn't be bothered to answer the phone or to use consideration by making a simple 30 second phone call to a long time ( now former) Chevy loyalist!
Instead, my wife and I wasted 8 hours of time by travelling 350 miles and burned through 70.00 dollars worth of fuel!
Deeply annoyed and disappointed and suspecting we were victims of "bait and switch",
Scott Hollender
Preferred solution: Apology
User's recommendation: Treat your potential customers as you would care to be treated!!!!!!!!!!!!!
Very loud wind howling noise in the truck when wind hits side of truck
Preferred solution: Repair
User's recommendation: Don’t buy a chevy
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Verified Reviewer | San Diego, CaliforniaNew 2022 cheve trailblazer
User's recommendation: If your car is rumbling it might not be the muffle pipe.
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Verified ReviewerNo communication regard my complaint .
I bought Captiva(VIN:LZWADAGA2NB022751) on March 2022 and on October 2022 a strange noise raised from the car and when went to authorized maintenance center they told me that there a problem in gearbox and customer service will call me for providing an alternative car till the car repair or give me allowance, then maintenance center call me and informed me that was a hit in gearbox and it was the cause, when I went to the center to preview the hit ,it was not big to cause the damage in gearbox and I told them it is a manufacture problem(especially its common problem in the car in market) but they told me that hit cause gear oil filter broke and insisted to change the gear oil filter and cover of gearbox because they saw it's the cause. Although they changed these pieces still the strange sound, which ensures it's a manufacture problem and now they want to change the gearbox on my cost though the car in warranty(It is only 5004 Km) , so I went to Customer protect agency in Egypt and made a complain but till now not the problem not solved over 3 months which make bad impact on your reputation and me where I live over 3 month without my car. Kindly solve this problem especially this agent not cooperated and deal with reluctant in solving the problem and deal with unprofessionalism.
Preferred solution: solving my problem
User's recommendation: no deal with Egyptian agent
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Verified Reviewer | Leesville, LouisianaHORRIBLE SERVICE
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Verified ReviewerTerrible customer service
Preferred solution: Sometime if compensation for my unconvinced
User's recommendation: Don’t buy a Chevy product if you expect to need any assistance in the future.
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Verified ReviewerAC Compressor failure on Silverado
- Love the ride and towing capacity
- Part failure
Preferred solution: Price reduction
User's recommendation: Research issues with the vehicle before purchasing
Purchase code
Preferred solution: A purchase code
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Verified Reviewer | Chicago, IllinoisResolved: Serious & Dangerous Issues with my 2019 Chevy Silverado High Country
Company fixed the issue and I have been provided with full refund.
I've contacted corporate several times called the Chevy dealership that I purchased the car from. They continue to give me the run arounds.
Preferred solution: Full refund
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Verified ReviewerResolved: No contact for Check engine light
Check engine light was fixed.
- Good until this problem
- Not good at getting back to a customer
Preferred solution: A fix for Check engine light staying on
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Verified Reviewer | Madison, North CarolinaLess than a year into owning my 21 Silverado the tailgate doesn’t work
Being under warranty, I take it to the dealer for repair. They order the part.
Months go by. I call to check status. It came in several weeks ago, and they sold it to someone else. Said they would order another immediately.
That was in August.
Decided I had waited enough and took it to a closer dealership across the line into NC.
Dropped it off Wednesday morning at 8:00 for a 3-4 hours tailgate button replacement repair.
Called at 1:00 PM.
Wasnt done yet but will be by 2:00. I reminded them of my 3:00 PN doctor appointment, and I was assured I would have plenty of time.
When I arrived at 2:30 PM, not only was the truck not ready, but now it no longer runs.
Its now Sunday at 10:30 PM.
How many calls and updates have i received?
Thats how many.
They offered up a loaner vehicle but for some reason I am skeptical that their Prius was going to be capable of towing my 10k trailer.
- Just about everything
Preferred solution: Apology
User's recommendation: Skip it
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