maria H Nyo

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Verified Reviewer
| map-marker Lodi, California

Not buddy take care about my problems

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We go to dealer at 2 months ago but my car ti check but door in my travel blazer isnt working fine they check he posted do orders but now more 2 months nutty u Is ready
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Preferred solution: Apology

User's recommendation: Not never

Resolved
Steven H Ztb

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Verified Reviewer
| map-marker Bellevue, Nebraska

Resolved: No response from customer service

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Updated by user Mar 22, 2023

Problem was with the intake manifold.

Updated by user Mar 22, 2023

Took my car to a GM dealership and problem was fixed. Chevrolet customer service never contacted me

Original review Feb 20, 2023
I have sent a few emails to customer service and NO one has even tried to contact me. What kind of customer service is that. I thought Chevrolet was better than that
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John C Jpa

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Verified Buyer
|

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Verified Reviewer

Diagnostic test

Chevrolet - Diagnostic test
Chevrolet - Diagnostic test - Image 2
We had a second diagnostic test about a Cadillac converter it is under warranty your dealership Reedman Toll in Springfield PA told us was completely something else. I've been using the same guy for 20 years never had a problem never been wrong I would like a call back on this issue please. My number is 610-457-****
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Loss:
$223
Pros:
  • Cons so far
Cons:
  • Cons so far

Preferred solution: A new Cadillac converter it is under warranty

User's recommendation: Waiting for you to call me

Glen S Tpl

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Verified Reviewer

Parts not available through GM. Need a truck not a car can’t go over the state line to go back home with the vehicle you let me use

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Waiting for a part from you guys for my truck that's under warranty stuck with a little car and told not to go out of state
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Loss:
$2000

Preferred solution: A truck so I can haul stuff that I was supposed to haul when I bought a $70,000 truck

Scott H Juw

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Verified Reviewer

Disrespectful, inconsiderate behavior by a Manager the ruined a Sale!

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On 12-28-22 @ 530 pm, I contacted AutoNation Chevy in Mesa, Arizona regarding a 2018 Colorado that had been advertised on their website. @ 6:13 PM, I received a phone call from Scott Monterios (I apologize If I have spelled the name incorrectly.).

Scott and I had a pleasant conversation and I indicated to him that my wife and I would drive in the next day to see the truck.

At this time, I informed Scott that we live in Vernon, AZ and it is a 175 mile one way trip.

Due to the long distance and effort to make this drive, I asked Scott to inform me if there was any status change to the truck prior to our arrival, Scott assured me that he would call and he understood and appreciated our travelling these many miles to visit his dealership .

We left the next morning @ 9:30 and when we got to Globe, AZ I called Scott telling him (via voicemail) that we were an hour away and if there is a status change to the truck, let us know. We arrived at the dealership when we had told Scott that we would (1:00 PM). and, they could not locate the truck! After 20 minutes of waiting/searching, I told the front desk personnel that we were going to lunch and when they locate the truck, let us know.

While at lunch, I called Scott (via voicemail) and indicated that we were across the street from my bank (Chase) and to find the truck , give me the price and I will present him with a Certified Chase Bank Cashier's check and we received no reply.

Apparently, Scott refuses to answer his land line or check voicemail. I returned to the Dealership and there was still no truck!

Scott located a handwritten log sheet that indicated the truck "had recently been moved to the Gilbert store". At this time, Scott's Salesman offered to sell me another vehicle, REALLY? I let the salesman know in no uncertain terms that they did not earn my business!

There was no offer to locate/retrieve the truck, no apology just rude and unnecessary abuse of a potential customer.

This is a shameful way to treat anyone, especially a repeat customer (11/2020 car purchase from the same dealership).

This would have been a "slam dunk "and one of the easiest transactions of the year!

Instead, because of the inconsiderate, unprofessional behavior of one person (Sales Manager, Scott) lost this Dealership a sale and any future sales that I may consider and the potential sales to any of my wide circle of friends.

I'm not certain that this message will be heard/read by the appropriate individual(s). I just thought Chevy should know how a straightforward transaction was completely destroyed by a person who couldn't be bothered to answer the phone or to use consideration by making a simple 30 second phone call to a long time ( now former) Chevy loyalist!

Instead, my wife and I wasted 8 hours of time by travelling 350 miles and burned through 70.00 dollars worth of fuel!

Deeply annoyed and disappointed and suspecting we were victims of "bait and switch",

Scott Hollender

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Loss:
$70

Preferred solution: Apology

User's recommendation: Treat your potential customers as you would care to be treated!!!!!!!!!!!!!

Al H Sbb

Very loud wind howling noise in the truck when wind hits side of truck

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Howling wind noise in cab when wind hits either side while driving . VERY VERY LOUD HOWLING INSIDE THE CAB
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Preferred solution: Repair

User's recommendation: Don’t buy a chevy

Richard B Kze

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Verified Reviewer
| map-marker San Diego, California

New 2022 cheve trailblazer

Just wanted to find out what you thought about my new 2022 Cheve Trailblazer that had BOLTS left in the oil pan when the car was assembled. After 25,000 miles the engine was destroyed. Luckily it was still under warranty and you gave me a new engine. Not feeing the love considering that I had to drive a rental car for 30 + days while waiting for the new engine. I would like to know what you think about the fact that one of your workers on the assemble line left BOLTS IN THE OIL PAN. Now I have to hope and pray that they didn't destroy anything else under the hood.
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User's recommendation: If your car is rumbling it might not be the muffle pipe.

Ahmed H Ljo

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Verified Reviewer

No communication regard my complaint .

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I bought Captiva(VIN:LZWADAGA2NB022751) on March 2022 and on October 2022 a strange noise raised from the car and when went to authorized maintenance center they told me that there a problem in gearbox and customer service will call me for providing an alternative car till the car repair or give me allowance, then maintenance center call me and informed me that was a hit in gearbox and it was the cause, when I went to the center to preview the hit ,it was not big to cause the damage in gearbox and I told them it is a manufacture problem(especially its common problem in the car in market) but they told me that hit cause gear oil filter broke and insisted to change the gear oil filter and cover of gearbox because they saw it's the cause. Although they changed these pieces still the strange sound, which ensures it's a manufacture problem and now they want to change the gearbox on my cost though the car in warranty(It is only 5004 Km) , so I went to Customer protect agency in Egypt and made a complain but till now not the problem not solved over 3 months which make bad impact on your reputation and me where I live over 3 month without my car. Kindly solve this problem especially this agent not cooperated and deal with reluctant in solving the problem and deal with unprofessionalism.

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Preferred solution: solving my problem

User's recommendation: no deal with Egyptian agent

Amarachi Eqz

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Verified Reviewer
| map-marker Leesville, Louisiana

HORRIBLE SERVICE

ALFORD MOTORS LACK OF PROFESSIONALISM, I CONTINUE TO EXPERIENCE THE SAME PROBLEM WITH MY TRUCK AND I'VE BEEN LIED TO REPEATEDLY ABOUT IT BEING FIXED...
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Amanda R Oqk

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Verified Reviewer

Terrible customer service

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I have never experienced such a horrible encounter when dealing with customer service currently spent the past two hour on the phone to be treated like complete trash. Ask to be to a supervisor a lady name Brianna then assisted me was very rude and condensing, requested to speak to some above her and she gave the number that first began with. Spoke to another rep tells me there is nothing they can do and the only person she can provide me with is Brianna the rude one. Sad that Chevy treats their customers with such disregard. This will be my last Chevy purchase. My regret is brewing.
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Preferred solution: Sometime if compensation for my unconvinced

User's recommendation: Don’t buy a Chevy product if you expect to need any assistance in the future.

James L Cmu

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Verified Reviewer

AC Compressor failure on Silverado

We own a 2019 Silverado Custom. The AC compressor failed at 50000 miles. A very expensive repair. We love the truck but honestly thinking about purchasing another truck and it will not be a Chevy. We feel Chevy has failed us. It is upsetting to spend over $40000 on a new vehicle and have issues at 50000 miles. Our worry is- what is going to fail next? We are sure Chevy will not help us out but wanted to let you know that we are not happy.
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Loss:
$1900
Pros:
  • Love the ride and towing capacity
Cons:
  • Part failure

Preferred solution: Price reduction

User's recommendation: Research issues with the vehicle before purchasing

Guy P Suw

Purchase code

I wanted to get a purchase code to purchase a vehicle. I work for General Motors in Wentzville and 76 and 1977. I was looking to get a purchase code with that would be possible.
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Preferred solution: A purchase code

Featured
Melvin E Omg

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Verified Reviewer
| map-marker Chicago, Illinois

Resolved: Serious & Dangerous Issues with my 2019 Chevy Silverado High Country

Chevrolet - Serious & Dangerous Issues with my 2019 Chevy Silverado High Country
Chevrolet - Serious & Dangerous Issues with my 2019 Chevy Silverado High Country - Image 2
Updated by user Jul 11, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Jul 11, 2022

I've contacted corporate several times called the Chevy dealership that I purchased the car from. They continue to give me the run arounds.

Original review Jul 11, 2022
To whom is may concern, My 2019 Chevy High Country is doing something really dangerous. It's slamming on the breaks while I'm driving. I'm not doing it, the vehicle does is on it own. This can potentially cause some serious problem while driving on the road. I've taken it into the Chevy/GMC dealership twice, and the problem still is not resolved. This is a very serious issue for a $75,000 Regards
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Loss:
$75

Preferred solution: Full refund

Resolved
Steven H Ztb

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Verified Reviewer

Resolved: No contact for Check engine light

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Updated by user Feb 27, 2023

Check engine light was fixed.

Original review Jan 27, 2023
Chevrolet received my email concerning my Check engine light not staying off. It's been over a week and still no contact.
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Pros:
  • Good until this problem
Cons:
  • Not good at getting back to a customer

Preferred solution: A fix for Check engine light staying on

Sean A Ylw

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Verified Reviewer
| map-marker Madison, North Carolina

Less than a year into owning my 21 Silverado the tailgate doesn’t work

Being under warranty, I take it to the dealer for repair. They order the part.

Months go by. I call to check status. It came in several weeks ago, and they sold it to someone else. Said they would order another immediately.

That was in August.

Decided I had waited enough and took it to a closer dealership across the line into NC.

Dropped it off Wednesday morning at 8:00 for a 3-4 hours tailgate button replacement repair.

Called at 1:00 PM.

Wasnt done yet but will be by 2:00. I reminded them of my 3:00 PN doctor appointment, and I was assured I would have plenty of time.

When I arrived at 2:30 PM, not only was the truck not ready, but now it no longer runs.

Its now Sunday at 10:30 PM.

How many calls and updates have i received?

Thats how many.

They offered up a loaner vehicle but for some reason I am skeptical that their Prius was going to be capable of towing my 10k trailer.

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Loss:
$3750
Cons:
  • Just about everything

Preferred solution: Apology

User's recommendation: Skip it

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