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New Reviewer

Rude associate

I walked into Dave White Chevrolet in Sylvania, Ohio was greeted by a salesman by the name of Tony. I asked him to pare my new I phone to my car. He asked me if I purchased the car there, my reply was no. I proceeded to tell him that I purchased it in Michigan. His reply was.. take the car back to where you purchased it! He was not only rude but *** and obnoxious. He then turned and left me standing. I will NEVER EVER walk into their showroom again EVER!!! I have never been treated with such disrespect. I.am73yearhavowne

User's recommendation: The salesman needs to be reprimanded.

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ID
#2877017 Review #2877017 is a subjective opinion of poster.
Location
Sylvania, Ohio
Product
Chevrolet Car
Cons
  • Dont care about customers
Preferred solution
Apology

Customer complaint

To make a long story short, I'm very displeased with the service that I received at Homewood Chevrolet, I was told by the manager Mike Davis that if I didn't like the service to go somewhere else. I also was told by Mike Davis, because I asked for corporate number.that he was going to refuse services to me

User's recommendation: Go somewhere else.

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ID
#2876805 Review #2876805 is a subjective opinion of poster.
Location
Homewood, Illinois
Pros
  • Like to argue
Cons
  • Whole experience
Preferred solution
Apology
New Reviewer

Lousy tv commercials

My phone call was wonderful the girl was awesome the thing Im complaining about is the sad Chevy commercials youre playing in because its Covid and I dont do anything but stay home and watch TV Ive been watching a lot of commercials and your Silverado pick up truck commercials embarrassing as a truck owner that the best you guys can say about the truck as it has an extending tailgate oh you guys are sad sad sad sad commercial for got a step up the game I love my Chevy lace thank you so much and Im sorry again for taking up time

User's recommendation: Chevy vehicles are built to last !

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ID
#2871123 Review #2871123 is a subjective opinion of poster.
Location
Hot Springs Village, Arkansas
Preferred solution
Apology

Catalic converter

we have been trying to buy a catalic converter for over two weeks and are bieng told there is none available i thought you had great service what happened to it this is our harvest season and a vehicle is very necessary, i have owned chevys for over 50 years maybe its time to switch this is for a 2019 chevy c 1500 crew cab
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ID
#2870875 Review #2870875 is a subjective opinion of poster.
Location
Kerman, California

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New Reviewer

VERY BAD SERVICE OF SALES

Tried to buy a use car from Marine chevy of Jacksonville NC. I thought that scenes I lived in the neighbor hood I would give my sales to a ;local dealer. WHAT A MISTAKE I was told quite a few different descriptions of the car I was trying to buy different years different mileage and different prices. This car was a loaner car the dealer used well it comes down to this car it was sold 600 yes 600 days ago. The sales person was named Carl and he had no idea what was going on .So I asked him if they ever updated their web site and he said no. I think this dealer need to make this right. This is *** PLEASE GET BACK TO ME SO WE CAN RESOLVE THIS MATTER. EMAIL SCILLATH2667@***.COM. on . I asked him if they on

User's recommendation: STAY AWAY.

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ID
#2867187 Review #2867187 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Advantage Chevrolet is Violating my sales contract.

I have a sales contact on a c8 and the dealer is trying to void my deal illegally fo no apparent reason!
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ID
#2867093 Review #2867093 is a subjective opinion of poster.
Loss
$20
Preferred solution
Deliver product or service ordered

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New Reviewer

Cancel parts order on my Chevy app

I mistakenly order two car covers for my corvette on my Chevy app, I need to cancel the order for the first one for $441. My VIN is 1G1YB2D4M512****. My name is James Martucci.
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ID
#2862466 Review #2862466 is a subjective opinion of poster.
Cons
  • Chevy app has problems
Loss
$441
Preferred solution
Full refund

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New Reviewer

My chevy cruze 2012 cannot start up the engine

Chevrolet - My chevy cruze 2012 cannot start up the engine
When i scan, it shows Invalid data received from brake system control module. I live in Malaysia, been almost 2 weeks the formen cannot find the solution
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ID
#2857118 Review #2857118 is a subjective opinion of poster.
Pros
  • Dealership is fine could initiate communication more
Cons
  • Customer service
Preferred solution
Let the company propose a solution
New Reviewer

Problems with my car

My car has been in the shop for 2 wks now for the same issue it's had for 3 years now. I can't get ahold of anyone at GM after opening a case almost 2 wks ago..this is ridiculous.

User's recommendation: Even certified pre-owned vehicles aren't really certified.

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ID
#2852363 Review #2852363 is a subjective opinion of poster.
Loss
$2400
Preferred solution
I want a phone call!

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New Reviewer

Communication, customer service, truck quality

I leased a 2021 Chevrolet Silverado from Chevyland in Shreveport in December 2020. It was extremely exciting for me as I have always wanted a Silverado. In my mind there was no other truck that could compete with it. On Sunday August 8, 2021 my wife and mother in law took my truck to Dallas, 3 1/2 hour drive from Shreveport, to pick up some purchased items for our new home we were to move in to later that week. Upon arriving in Dallas my wife called me and said the truck was acting funny and not accelerating when pressing the gas. They went in to the store to pick up the items and when they returned to the truck she saw a large pool of fluid coming from under the truck. She sent me a picture and I immediately recognized it to be transmission fluid. I told her she would not be able to drive it back and to call the nearest Chevyland to see if they were open to help out. With it being Sunday, no one was open. So I told her to try to find a rental company, again no one was open. We did not know what to do as no one was available to assist us. My wife had to rent and drive back a uhaul truck as they were the only ones that answered the phone. The truck was towed back to Shreveport that day and left in the parking lot at Chevyland Shreveport. The next day I called Chevyland and spoke with Josh Berney and informed him of what was going on with it and what happened. I also told him the receipt for the tow and rental were in the glove box. He said both would be reimbursed as the truck only had 8,500 miles and is still under warranty. Two weeks later I was called by Josh to inform me the truck was ready to be picked up. I asked josh again about the reimbursement. He claimed he needed the receipts to file the claim. I informed him yet again they were in the glove box. A few days after picking the truck up I called to speak with josh about where we were at with the reimbursement. He was not available and I was told he was the only one I could speak to about it. I left my number for him to call back. Never got a call. I called again 2 days later and josh was still not available. Left a message again, and again did not get a call back. I finally got in touch with josh on Friday August 20 and he informed me he would give the receipts and warranty claim to the warranty clerk on Monday August 23, and the reimbursement process normally takes about a week. On Monday August 30, one week later, I called in the morning to see if there had been any progress made. Josh was not available so I left a message. The next morning, Tuesday Aug 31, after not receiving a call back, I called and asked to speak directly to the warranty clerk. The warranty clerk did not answer, so I left them a message. I did not receive a call back. The next morning, Wednesday Sept 1, I called again to speak to the warranty clerk and was told by the receptionist they dont have anyone employed at Chevyland with that title, so she directed me to someone in finance, where again, no one answered, and again I left a message. And to no surprise I did not receive a call back. I decided to go to the dealership that afternoon to see if someone could help me. I spoke to someone in Finance and explained the whole situation. He looked it up in the system and did not even see a warranty claim for me. He only saw the warranty work done on the truck. So after two weeks of waiting and calling multiple times, it was never even submitted. Then the gentleman in finance told me he would speak with his boss, John Knowles, the next morning, Thursday Sept 3 and GUARANTEED me that he or his boss would call me the next morning to let me know what they found out. I never got a call from him, or his boss. I called Friday afternoon, September 3 and spoke with Josh Berney again. He informed me he would talk to the warranty clerk and have them call me. It is Wednesday September 8, and I still have not received a call. I looked up who was in charge of warranty and left a message with Hanna Williams this morning at 8:15. Somehow I dont think she will be calling me back. I have never been so disappointed, frustrated, and quite frankly, blatantly ignored. I understand COVID has businesses doing things differently and at less than full staff. But this situation and the lack of communication/customer service is absolutely ridiculous. The excitement I had when I got this truck has turned to utter regret. My intent to purchase this truck after the lease expires has changed to never wanting to deal with Chevyland again, or another Chevy in general, and that is depressing to say the least, considering how much I loved them 9 months ago. I am in need of assistance from someone at a higher level GM or Chevrolet.
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ID
#2851608 Review #2851608 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Preferred solution
Reimbursement for the tow and the rental for my truck under warranty
New Reviewer

Customer complaint

I returned a vehicle I was about to purchase within 72 hours of closing the deal and was very disappointed in the way the dealership handled the process. I was not given anything in black and white stating that I returned the vehicle and the manager and salesman both were not helpful in making the transaction smooth. I have followed with them only to get a verbal statement saying the contract was voided and dont worry about it.

User's recommendation: Homewood Chevy has poor customer service.

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ID
#2848350 Review #2848350 is a subjective opinion of poster.
Preferred solution
Cancellation in writing, returned check, and apology for poor customer service
New Reviewer

Problems with my car

I have a lease for 8 month, in this period of time my car had issues with consuming oil 3 times, I took it to the dealer twice, the second time they had to tow my car. This is the 3 rd time it happens. Unbelievable that a new car 2021 has such an issue. Last time in the dealer, horrible customer service.
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ID
#2845654 Review #2845654 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
A new car
New Reviewer

Update problems

Update automatically goes into mode and shuts my car off. Second time Car shuts down This time caused a problem in a line Couldnt restart. Needs to have cancel option

User's recommendation: Don’t buy quality declining.

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ID
#2842749 Review #2842749 is a subjective opinion of poster.
Location
Glendora, California
Preferred solution
Let the company propose a solution

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New Reviewer

Takata recall

What exactly is involved in a takata airbag recall? I am not a pissed consumer, yet. I feel I was mislead about the recall.
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ID
#2840412 Review #2840412 is a subjective opinion of poster.
Location
Saint Charles, Missouri

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New Reviewer

Cant find my problem bad service

Update by user Oct 04, 2021

Never called or try to help me, PLEASE stay away from that service dept

Original review posted by user Sep 03, 2021
I bought my 2019 chev colorado in to chapman chev in philly, the battery was draining and needed hot shot to start. they replace battery and were suppose to check why my screen keeps resettimg and...
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ID
#2837369 Review #2837369 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Truck
Cons
  • Service
Loss
$170
Preferred solution
Deliver product or service ordered