Chevrolet
Chevrolet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chevrolet has 2.1 star rating based on 366 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Chevrolet to a friend or colleague.
- Rating Distribution
Pros: Dissatisfied, Chevrolet, Folks at the dealership.
Cons: Poor customer satisfaction, False advertising, Quality and customer service is worst.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chevrolet has 2.1 star rating based on 366 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Chevrolet to a friend or colleague.
- Rating Distribution
Pros: Dissatisfied, Chevrolet, Folks at the dealership.
Cons: Poor customer satisfaction, False advertising, Quality and customer service is worst.44% of users think that Chevrolet should improve its Product Quality.
44% of users say that they might use Chevrolet in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "chevy safety standards saved our lives", "Take a very thorough test drive and make sure the vehicle meets your needs", "Depends on if you do me right on the terrible misled truck for me like putting a new motor in it do the right thing", "Don't buy from Cochran Chevy", "Boycott General Motors".
Most users want Chevrolet to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSlhpoodle2@***.net
- Nice looking car
- Too many issues with it
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOur Chevrolet story
We owned a 2014 Silverado that we bought brand new. On July 17, 2023, we were hit head on by a drunk driver who was arrested at the scene.
Our truck which was like new was totaled. 2 weeks later, we were told that our 2007 Silverado had a cracked frame from age and rust. Part of the Money we got from the other persons insurance co., had to go towards buying my spouse a new equinox to replace the 2007 in order to be able to get to and from work. I am self employed and the money we will get from a settlement is not enough to buy a new Silverado.
My question is, is there anything you can do to help us get another new Silverado with a payment that we can afford. We were told we were lucky to survive the crash, but GM's safety measures saved us. Thank you Chevrolet. We hope you can help us in this matter.
we are looking for a Silverado RST.
Preferably in lakeshore blue but color doesn't matter a whole lot. Bill Jones Long time Chevy owner (513) 474 - **** (513) 910 - ****
- Best truck for the money
Preferred solution: Price reduction
User's recommendation: chevy safety standards saved our lives
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buena Park, CaliforniaComplaint about Customer Service at Dealership
I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet in Buena Park, CA on Dec 22. The service writer told me I needed one or two parts to make the repair but they would have to be ordered.
So I paid in advance for the lesser expensive part. I returned to the dealer Dec 26 and left the vehicle for installation. It was determined I needed the other part not ordered instead, so that part was ordered as it was in at a nearby dealer.
When I went to pick up the car I noticed the mirror matched in color the same as the car. I was told my part would have to be painted as it came in black.
I then looked at the mirror and it appeared to be the old part installed, not the new one. It had minor scratches on it.. The mechanic admitted he had not used the new part because the old one was already painted. I then asked for the part I paid for and he gave it to me in the shipping protective bag.
I then went to the cashier for refund and was eventually told after much discussion that I needed the receipt. Premier claims they dont have access to the receipts even when it was just a couple days prior. So I left the dealership after telling them I would dispute the credit card charge and write up many bad reviews.
On my way home I received a call from my service writer that he had made a copy of my parts receipt and attached it to the repair order so I could return for a refund. I then turned around and returned to Premier Chevrolet.
Upon arrival there, there was silence from the employees when I entered. The cashier was busy on her cell phone but eventually was told someone would be called to help me. Seven minutes later a man who didnt identify himself said How can I help you I said you dont know why I am here? Is there no communications between your staff.
He then repeated the same line again. I then walked a few steps to my service writer and asked him to please explain to this man why I am here. I am sure he knew exactly why I was there, he was just playing with me. Once I told him why I drove back to the dealership he said we need the receipt.
I told him the service writer had a copy he made when I brought the car in. He then said where is the box. He said we cant take it back without the original box. I told him I never had the mirror or box.
It was ordered by your parts department staff and delivered directly to the dealership. I asked why cant someone just go back into the garage and get the box. To which the parts manager said its not his job to dig around looking for it. I said its only been a few minutes and the mechanic can certainly located it since he knows where he set it.
Eventually, someone went to get the box. So now they had the box but insisted on the original receipt. This is for a $77.00 plastic part. I had to ask the man who he was and asked for a business card also.
I was told I would have to return the next day with the original receipt even though they had made a copy of it earlier in the day. I told them all that this was bad customer service and asked do you think I would ever buy a new car here or even come back for service.
California auto repair dealers are required to return the old parts if asked and usually do even if not asked. In this case no used parts where returned, in fact the dealership was going to keep the new part I had paid for and was not needed. When I discovered their scam, they then decided to make it hard to get a refund.
I will never return to this dealership for service or purchase.
I will tell as many people as possible to never go there because of poor customer service and parts scam. I am in the market for a new car but will perhaps not even consider Chevrolet. I have been a loyal Chevrolet owner for many years and this current vehicle is my 12th Chevrolet.
I asked the parts manager to have the general manager call me the next day. Time will tell.
- Poor customer satisfaction
- Lack of communications
Preferred solution: Apology
User's recommendation: Stay away ffrom this dealership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cocoa, FloridaExtremely poor customer service from the dealership
Re: Bob Steele Chevrolet, 2800 W King St, Cocoa, Fl 32926
On November 21st at 2:30 p.m. I took my Chev Silverado 2500 diesel truck in for an appointment arranged for 8:30 the next day, thought Id get ahead of the game and leave the truck on the lot so they could get started promptly.
I wanted a repair on the hill assist and rumble seat functions which appeared to be inoperative on the trip to Florida. I stood alone, no one else waiting for service, in the service advisors area and waited 10 minutes being ignored the entire time. Finally, I moved up to an advisor position and said to the person whom I later learned was Jacob Pauley, am I in the right place for service? Reluctantly he booked me in.
I then waited an hour for a shuttle to take me home. Things hadnt gotten off to a good start, I had no idea how bad they were going to be later.
I waited the entire next day with no report on progress on my vehicle even though I phoned at noon to inquire, I was told it was in the shop, Jacob would call me back in couple of hours, I never heard from Jakob or anyone else. Supposedly the truck was in the shop, that status would have been good if in fact it was true and the truck actually was in the shop but that statement was an exaggeration or outright lie to pacify the customer calling.
The next day was a statutory holiday, Thanksgiving, and the dealership was closed. No one had called me toward the end of the day to ask do you need your vehicle or will you be okay if its left here?
I had planned to grocery shop for the thanksgiving weekend, but that was out.
At 9:00 a.m. Friday morning I called again, couldnt get an answer at service, after period of time the phone reception person picked up again, she couldnt get an answer at service either, she would send a note to Jacob asking for a return call, I told her I had been down that road with no return call from Jacob before, I wanted this escalated so I could get my truck back, she would refer me to a Service Supervisor. I asked her name, Lee, I spelled out her name and she agreed. She was very courteous and apologetic.
There was no response after an hours wait for the Service Managers call.
I called again at 10:00, apparently no Lee person at the dealership. Spoke with Dee at service, she was not the person whom I spoke to earlier, I insisted on speaking with the owner or manager of the dealership, she was reluctant to put me through and wanted to refer me to a service supervisor again, no way Id go for that, finally she agreed to put me through to the Dealership Manager, indicating his name was Billie Olsen. At extension 3106 I went directly to voice mail. I never received a return call.
At 11:05 I called service again, waited for 5 minutes for the phone to be answered.
The phone system returned my call to the receptionist whose name was Dee, she speculated that the truck might be ready Monday or Tuesday next week. I asked for a status report on the truck, can I come and get it now, Ill take it somewhere else an other time. She checked and indicated the technician is in and it is being worked on. I was told to call her back about 4:00 if I did not hear from someone.
At 3:30 having heard nothing, I called back, Paula explained she was at an off site scheduling centre, she told me to call 321 63*-*** hit 0 that is the dealership reception, have them make inquiries for me. I tried that, and reached Patty, she indicated that Jakob was in, she will walk over to service and give him the message, I told her I would hold on the phone as I cant rely on Jakob calling me back. While Im holding, a male person answers the phone without identifying himself, I asked who is this and finally learned it was Jakob. The truck was ready, just repaired today, said he texted me, I didnt get the text.
A phone call to say your truck is ready would be appropriate, a text message is not appropriate. I quizzed him as to why it took so long, why he didnt keep in touch with me. He came up with a number of excuses, the diesel mechanic technician was off for a few days, i asked why didnt he tell me it could take four days to fix these little issues, I would have come back another time, his explanation sounded like they didnt fix either of the problems anyway. Why didnt he tell me about these issues from the beginning, I would have brought the truck in another time, there was no response.
On Saturday my neighbour gave me a ride to the dealership and I picked up my truck.
Then came Monday morning and I did not hear from anyone, the dealership owner/manager, or the service manager, in response to my earlier calls.
Needless to say, the complete lack of communication from the dealership personnel to the me was maddening and frustrating.
Never mind being without my vehicle for many days. There is simply no excuse for keeping a customers vehicle for this length of time and not communicating with the customer.
Based on the experience with this dealership, this is my last General Motors vehicle purchase, Ill give Ford or Dodge my business next time.
So my Chevy Camaro just 10 years old anf I can’t drive it anymore because they stop making the power steering gear outlet pipe!
Preferred solution: My car fix
User's recommendation: No trust to have a Chevy over 8 years
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Verified Reviewer | Detroit, MichiganParts Factory Repair Manual
- I seen a chevy survive a tornado without budging
- Chevy dont give a hoot about accomodating consumers
Preferred solution: Apology
User's recommendation: Try explaining that you don't want chores from the start when Chevy can simply accomodate you
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Verified Reviewer2024 Trax Concerns
- Great service
Preferred solution: Just the thoughts from Chevrolet as to why they made the changes that I personally don't care for.
User's recommendation: Take a very thorough test drive and make sure the vehicle meets your needs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Lyon, MichiganComplaint about a dealership
User's recommendation: Don't buy from Cochran Chevy
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Verified Reviewer | Glasgow, KentuckyGas cars
Hi, I just had a suggestion on why you should still make engines, Our family has a 1966 Chevy 2 nova SS and we cherish it. Events like LS fest bring car enthusiasts together to celebrate something we all love.
Engines, We all love them because they make cool noises and they are really fun. And i'm sure you've heard we all think EV's are *** and they are not better than gas cars. And i understand why you guys want to replace gas cars is because fossil fuels are not sustainable because they are not renewable, But. We could use a renewable flammable fuel such as moonshine and other high proof liquors and it would be very sustainable and renewable.
If you think about it, EV's cause more pollution due to lithium pollution which affects agriculture. These are my reasons why to bring back gas powered cars and engines.
Camaro Suv
I love the Camaro sports muscle car. But hello *** *** Chevy the 2025 Chevy Camaro SUV is a major letdown. As a longtime fan of the Camaro line, I was eagerly anticipating the release of this SUV variant, but it failed to live up to even the most basic expectations.
First and foremost, the design is a complete miss. The attempt to blend the sporty aesthetics of the Camaro with the functionality of an SUV resulted in a clunky, awkward exterior that lacks any sense of cohesion. It's as if they took the iconic Camaro design and stretched it in all the wrong places, resulting in a vehicle that looks like it's trying too hard to be something it's not.
But it's not just the exterior that's disappointing; the performance leaves much to be desired as well. Despite Chevy's promises of power and agility, the Camaro SUV feels sluggish and unresponsive on the road. The handling is far from precise, and the acceleration lacks the exhilarating punch that one would expect from a Camaro vehicle. It's almost as if they forgot to inject any of the excitement that defines the Camaro brand into this SUV.
To add insult to injury, the interior is nothing to write home about either. Cheap materials, uncomfortable seating, and outdated technology make for an underwhelming driving experience overall. It's clear that Chevy cut corners in an attempt to bring the Camaro SUV to market quickly, and it shows in every aspect of the vehicle.
In conclusion, the 2025 Chevy Camaro SUV is a disappointing addition to the Camaro lineup. From its lackluster design to its subpar performance and uninspired interior, there's little to recommend about this vehicle. Save your money and opt for a different SUV that offers both style and substance.
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Verified Reviewer2023 Chevy Colorado Parts Shortage
My son purchased a new 2023 Chevy Colorado in October of 2023. He drove the truck for 3 weeks then unfortunately hit a deer.
The damage was minimal and he was still able to drive the truck. He took it to the body shop on Dec. 7th. It is still there.
They cannot get parts to fix the truck (damage is 8K). That's 3 months and there is still no end in sight. GM will not compensate him as he paid cash for the truck (a big saver my son). They won't extend his warranty as his truck has been sitting in the shop for 1/4 of the year already.
I will never ever purchase another GM vehicle.
They make a truck and cannot support it. The customer service stinks.
- Poor customer service
Preferred solution: Extend the warranty and give some cash compensation.
User's recommendation: Boycott General Motors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santiago, Santiago Metropolitan RegionPissed off with my car and shop results
Dear Chevy staff, Im reaching out to you because Im very unsatisfied with my almost 2-year-old car.
It has gotten 4 engine alerts since march, which at that time they changed a sensor. By Oct.
Or Sept.
they changed the other sensor. The 23 of December, I got a a third engine alert which lead to change a pulling that helps generate electricity. I finally picked up the car Jan. 6th, unfortunately, just a few feet from the shop, I realized my AC wasnt working.
I turned around and returned to the shop to complain about that, I took it home and obviously didnt really drive that 3-day weekend, considering the heatwave weve been under lately. So, now the car gets serviced during the 9-11, for something that shouldnt have happened.
Again, on the 24th of this month, I get the engine alert. Leave the car at the shop and this it seemed more serious that before. I got a yesterday from Chevy saying, theyll have more information for me next Monday.
They decided that engineers from Bogota have to analyze this case, meanwhile,
I did ask the local manager when does Chevy consider giving me a new car. The warranty is up at the end of Feb.
and Im supposed to get stuck with a car that has been in the shop a total of about 31 days since March. Remember that its there again since the 24th.
It obvious that the car has issues all the way from the factory lines.
Im hoping to get some assistants from you.
Many thanks and mind my vocabulary for engines.
- I like the size
- Acceleration
- Alternator
- Computer and electrical system
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monterey Park, CaliforniaAfter-sales service is too bad
Preferred solution: I hope you can avoid deceiving customers and promising results.
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Verified Reviewer | Fontana, CaliforniaVacuum Pump FAIL! Chevrolet Malibu
- Vacuum pump is not a recall
Preferred solution: Full refund
User's recommendation: Do not buy 2016-**** Malibu. This will happen. It's inevitable
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Verified ReviewerTruck i biught
- I like chevy
- I just bought one and have had the worst experience of my life
Preferred solution: A trade or new motor
User's recommendation: Depends on if you do me right on the terrible misled truck for me like putting a new motor in it do the right thing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGM does not believe in customer satisfaction
Preferred solution: Full refund
User's recommendation: DO NOT BUY GM
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Replacing your 2007 car is part of every day expenses. You chose to use some of the insurance money to pay for that. That insurance money was all for replacing the totaled car.
lol! How can a 9 year old vehicle be “like new”?
probably because I take good care of my vehicles
yes they do
The payment is the same for everyone depending on the price, amount financed and your credit score. If you are looking for financial assistance or special treatment, you need to choose something less expensive.
Silverado RST. Don’t they start at $51,000?