On 11 June 2011 after a year long tour in Iraq, my wife and I decided to purchase a vehicle, we bought the 2011 Chevy Camaro Convertible. With all options and equipment the price tag was $61K. On 18 June 2011, We took a trip to the beach and discovered, when it started to rain that the top would not close. I called Chevy to see what the issue was and was told to go to the dealership". I dropped off the car on the 22ne of June 2011 and there was nothing that the dealership could find that was wrong with the car/. Chevy was called again and nothing was done?. I had problems with the top and called Chevy again on 1 July 2011 and was told to again drop the car off to the dealership|. After spending the long weekend away from my car I had a very rude and beligerant customer service rep, Kevin, who informed me that I could not talk to anyone higher and there was no one else to help me with my issue other than him,. Over the last week I have called everyday to remind him of my work schedule and when I will be around the phone?. NOT ONCE has he called in the time that I told him I am around my phone;. I have gone to my dealership and called Chevy Customer Assistance, but neither one knew how to help me complain on Kevin and in on instance forwarded me to Kevin's email to ask for his supervisor;. I DO NOT RECOMMEND CHEVY OR ANY OTHER GENERAL MOTORS CARS TO ANYONE, stop buying their cars and let them fail....again.... 129476d
 Comments (2) |
| 1. Written by bickelmann on July 13, 2011 from dallas, texas, US went to freedom to buy certified used 2008 trailblazer with 2 years left on the waranty plus we bought the extended waranties . ask sales consaltants if the vehicle had ever been wrecked and if the 29,900 milage was accurate, every question was answerd with "this vehicle has passed 117 point certified inspection". we have had the vehicle 13 days now 2 of the days were spent at freedom trying to get the vehicle fixed. the first day was because the rear bumper was comming lose from the vehicle. the second time was because the head light and the front bumper were falling off the vehicle and the front suspention was making noise. after sitting there for 5 hours they gave us a loner. The next day they called us and said that they were not going to fix the headlight or front bumper but that they were replacing the front lower controle arm and if we wanted to take it up with someone call Ray Perez sales manager. when i told him the situation he told me that they were not going to fix it it because our warrinty only covers mechanical parts. i told him that you cant sell someone a car that all the bodypart fall off of it in the first two weeks. he told me that we did not buy a new car but if we brought it back he would sell us a new car. I looked up info about the GM certified 117 point inspection this is what it says: All GM Certified Used Vehicles must undergo our rigorous 117-Point inspection process. Conducted by GM-trained technicians, each inspection is required to adhere to strict, factory-set standards to ensure that every vehicle's engine, chassis and body is in excellent condition. we are in the process of suing freedom for fraud. oh yea and we also found out the vehicle has been wercked and now are also woundering about actual milage. Ill still drive chevy but not from freedom of dallas. |
| 2. Written by RichRod on July 13, 2011 from los angeles, california, US Gotta buy an Import |
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